Business Development Representative - Public Sector
Genesys · North carolina, United States
FULL TIME
Job Description
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Accelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency. This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions. You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.
Drive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationships
Execute multi-channel outreach strategies, including calls, email, LinkedIn, events, and campaigns, to engage target accounts effectively
Conduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer accounts
Partner with Account Executives to develop and execute account-based strategies and territory plans that support pipeline and revenue growth
Identify cross-sell and upsell opportunities by leveraging customer intelligence and engagement insights
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions, connecting capabilities to customer challenges and desired outcomes
Leverage data, insights, and modern sales tools to optimize outreach and improve engagement effectiveness
Maintain accurate pipeline tracking, activity reporting, and opportunity management within Salesforce
Consistently meet and exceed KPIs related to pipeline generation, meetings, and conversion rates
1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
Proven track record of outbound prospecting and pipeline generation success in complex sales environments
Strong understanding of the United States public sector landscape, particularly Higher Education or Academic Medical Centers
Strong business acumen with the ability to identify and align opportunities to customer needs
Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
Experience supporting enterprise or public sector sales teams
Familiarity with customer experience platforms or cloud-based SaaS solutions
Experience executing account-based marketing or sales strategies
This role might also be eligible for a commission or performance-based bonus opportunities.
$Medical, Dental, and Vision Insurance.
~ Flexible work schedules and work from home opportunities
~ Development and career growth opportunities
~ Open Time Off in addition to 10 paid holidays
~AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
Our Talent Acquisition team reviews your application with the hiring team.
~ A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
~ Every application is reviewed by a person. Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Be the one building what's next - where AI, experience and impact come together.
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Accelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency. This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions. You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.
Drive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationships
Execute multi-channel outreach strategies, including calls, email, LinkedIn, events, and campaigns, to engage target accounts effectively
Conduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer accounts
Partner with Account Executives to develop and execute account-based strategies and territory plans that support pipeline and revenue growth
Identify cross-sell and upsell opportunities by leveraging customer intelligence and engagement insights
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions, connecting capabilities to customer challenges and desired outcomes
Leverage data, insights, and modern sales tools to optimize outreach and improve engagement effectiveness
Maintain accurate pipeline tracking, activity reporting, and opportunity management within Salesforce
Consistently meet and exceed KPIs related to pipeline generation, meetings, and conversion rates
1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
Proven track record of outbound prospecting and pipeline generation success in complex sales environments
Strong understanding of the United States public sector landscape, particularly Higher Education or Academic Medical Centers
Strong business acumen with the ability to identify and align opportunities to customer needs
Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
Experience supporting enterprise or public sector sales teams
Familiarity with customer experience platforms or cloud-based SaaS solutions
Experience executing account-based marketing or sales strategies
This role might also be eligible for a commission or performance-based bonus opportunities.
$Medical, Dental, and Vision Insurance.
~ Flexible work schedules and work from home opportunities
~ Development and career growth opportunities
~ Open Time Off in addition to 10 paid holidays
~AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
Our Talent Acquisition team reviews your application with the hiring team.
~ A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
~ Every application is reviewed by a person. Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Be the one building what's next - where AI, experience and impact come together.
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Details
| Company | Genesys |
| Location | North carolina, United States |
| Type | FULL TIME |
| Niche | sales |