Support Staff/MA - Health Trac (55753)

Health Solutions · United States

Support Staff/MA - Health TracHealth Solutions Family Practice CC - Cañon City, CO 81212OverviewSalary Range $17.22 - $20.93 Hourly Position Type Full Time Education Level High School Travel Percentage NegligibleDescriptionFamily Practice and Walk-in @ Health Solutions is a premier wellness center focused on whole person care. You will be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.We're hiring a full-time Medical Assistant/Support Staff to join our team at our Cañon City location.What You'll Be DoingWe are seeking a reliable and organized Front Desk Medical Assistant to join our Family practice walk in clinic. This cross-trained role combines front desk responsibilities with selected medical assistant duties, focusing primarily on administrative support and preparation for minor procedures. The ideal candidate will be personable, detail-oriented, and capable of managing multiple tasks in a fast-paced clinical environment.RESPONSIBILITIES: As a Medical Assistant/Support Staff under the supervision of the Director and Supervisor you will:Front Desk Duties:Greet and check in patients with professionalism and empathy.Create a positive, respectful, and empathetic environment during all patient interactions.Schedule appointments and manage calendars for providers.Answer phone calls, respond to inquiries, and route messages appropriately.Verify insurance information and collect co-pays.Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.Medical Assistant Support (Non-Clinical):Assist with procedures, perform CLIA waived testing, specimen collection, and point-of-care testing.EKG, Spirometry, Nebulizer treatments, Minor wound care and administration of IM and SQ injections.Ensure compliance with HIPAA, OSHA, and infection control standards.Prepare patients for examination, take vital signs (to include manual blood pressure), depression screenings, and document medical histories in the EHR.EKG, Spirometry, Nebulizer treatments, Minor wound care and administration of IM and SQ injections.Participate in team huddles, quality improvement initiatives, and care planning meetings.Ensure proper documentation in the electronic health record (EHR).Restock supplies and maintain cleanliness of clinical areas.Support providers with administrative tasks such as printing patient education materials or updating charts.Works with insurance companies to obtain pre-authorizations and verify coverage requirements as needed for ordering services.Physical Requirements:Occasionally lifts and carries items up to 20 pounds.Frequently operates a computer keyboard and mouse using hands and fingers.Stands, sits and walks for prolonged periods of time.Works under stress in emergency situations.Records data electronically and communicates with clients, using normal range of hearing and visionWhat You'll Like About UsCompetitive pay $17.22-$20.93 Hourly (Dependent on experience, certification and shift)Warm and friendly work environment in which staff respect and learn from one anotherGenerous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurance, FSA, and a premier wellness programInsurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.HS Funded: EAP, LifeLock, Life and AD&D, LTDRetirement 403(b) with employer match up to 6%Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insuranceChildcareFlexible work scheduleEmployee recognitions and celebrationsQualificationsWhat We're Looking For—The Must-HavesHigh school diploma or equivalent required.CPR/First AidStrong communication and organizational skillsAbility to multitask and maintain a calm demeanor under pressureExceptional time management skillsFlexibility and ability to easily adapt to changeWell-developed documentation skillsComputer proficiency with a minimum of 1 year office experienceValid Colorado driver's license, and access to reliable transportation during work hoursWhat We'd Like to See in You—the Nice-to-HavesPrevious experience in a medical office setting is highly desirable.Spanish language skillFamiliarity with EHR systems (e.g., Epic, Cerner, or similar).Two years of medical office/healthcare experienceKnowledge of billing and medical electronic health records is preferred.Family Practice and Walk-in @ Health Solutions expects all staff to:Adapt to change in the workplace and use change as an opportunity for innovation and creativity.Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow throughPossess the job knowledge and skills to perform the fundamental job functions and willingly assume greater responsibility over time regarding the scope of workInspire and model collaborative teamwork and Human KindnessMust already be authorized to work in the US; sponsorships are not available.Position open until 12/31/2026 EOE M/F