Guest Relationship Executive (Front Office / Reception)

OSHO Himalayas Wellness Resort · India

Guest Relationship Executive – Front Office / Reception

About OSHO Himalayas:

OSHO Himalayas is a wellness and meditation resort near Dharamshala, Himachal Pradesh, offering meditation programs throughout the year in a peaceful and nature-focused environment.

About the Role:

We are looking for a warm, professional, and guest-focused Guest Relationship Executive to join our Front Office / Reception team.

The ideal candidate will have prior experience in hospitality or other guest-facing roles and a genuine interest in creating comfortable, seamless, and memorable experiences for our guests.

Key Responsibilities:

• Welcome and assist guests with warmth, professionalism, and a positive attitude.
• Handle guest check-ins, check-outs, and day-to-day front office operations.
• Respond to guest enquiries in person, over the phone, and via email.
• Ensure a smooth and comfortable guest experience throughout their stay.
• Coordinate with housekeeping and other departments to fulfil guest requests efficiently.
• Handle guest concerns and complaints calmly, promptly, and professionally.
• Maintain accurate guest records and front office documentation.
• Assist with reservations and other guest-related requirements as required.
• Maintain professional communication and coordination with guests and internal teams.
• Represent OSHO Himalayas with a high standard of hospitality and service.

Requirements:

• Minimum 2 years of relevant professional experience in Front Office, Reception, Guest Relations, Hospitality, or Customer Service.
• Prior experience in a guest-facing hospitality role is preferred.
• Excellent spoken and written English communication skills.
• Warm, polite, approachable, and professional personality.
• Strong interpersonal and customer service skills.
• Ability to remain calm, patient, and solution-oriented while handling guest concerns.
• Good organizational skills and attention to detail.
• Responsible, reliable, and comfortable working as part of a team.
• Proficiency in basic computer operations and office software.
• Willingness to work on-site near Dharamshala, Himachal Pradesh.

What We Offer:

• Opportunity to work in a distinctive wellness and hospitality environment.
• Professional growth in front office operations and guest relationship management.
• A supportive and people-centric work environment.
• Opportunity to interact with guests from diverse backgrounds.
• Salary: ₹15,000–₹25,000 per month, based on experience and skills.

How to Apply:

An updated resume/CV is mandatory for this position. Applications without a resume will not be considered.

Please apply through LinkedIn and also email your updated resume to:

vaibhaviatoh@gmail.com

Email Subject: Application – Guest Relationship Executive | [Your Name]

Only candidates meeting the relevant experience requirements will be considered.