Retail Keyholder & Brand Ambassador, Part-Time
Lingua Franca · New York, New York, United States
FULL TIMEtemporary
Job Description
Company DescriptionLingua Franca is an NYC-based luxury clothing and accessory brand known for our hand-embroidered cashmere goods and ethically sourced ready-to-wear collection. Our pieces are designed to spark conversation and showcase an irreverent point of view. Founded in 2016, Lingua Franca's unique embroidery aesthetic has gained a loyal following.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Role DescriptionThe Retail Keyholder & Brand Ambassador is a part-time, commission-eligible sales leader who brings the Lingua Franca townhouse experience to clients, both at our West Village flagship and on the road. You'll spend most of your time with clients: styling, selling, recommending custom embroidery, and building relationships that turn first visits into loyal customers.
In the store, you're a trusted leader on our West Village flagship team. You'll welcome and assist clients, drive sales through personalized service and clienteling, and help create a warm, memorable shopping experience that reflects Lingua Franca's commitment to craftsmanship, storytelling, and community. You'll process transactions, maintain visual merchandising standards, and keep the store organized, stocked, and running smoothly. As a keyholder, you'll open and close the flagship, set the pace for the team. Working closely with the Retail Director and fellow associates, you'll help achieve sales goals while shadowing day-to-day operations and learning our standards inside and out. You're adaptable, detail-oriented, and thrive in a fast-paced, collaborative environment.
On the road, you're a key brand ambassador, bringing the Lingua Franca in-store experience to trunk shows and events. You'll travel a minimum of 3 days per month; each month depends on the shows we book and may include evening hours, with more events during our busier holiday months. As a brand steward, you're solely responsible for the end-to-end logistics of a successful show: setup, merchandising, payment processing, custom orders, and building the relationship with our host.Above all, you have strong retail instincts. You're organized, a problem solver, and energized by travel and the retail experience, dedicated to building relationships and delivering a best-in-class experience on the road and off. This position is based at our 95 Jane Street flagship in New York and reports to the Retail Director.Type: Part-time, travel-focusTravel: Minimum 3 days per month, by car and airStore Hours: Minimum 2-3 days a weekBased in: West Village, NYCReports to: Retail Director
Responsibilities:In the store (Flagship, West Village)
Welcome clients and create a warm, personalized shopping experienceDevelop strong product knowledge and confidently share our craftsmanship, sustainability practices, and brand storyTeam sell to achieve monthly store goals, mentoring associates with in-the-moment coaching on selling, styling, and clientelingWardrobe clients by building complete looks, recommending custom embroidery, and cross-selling to increase average purchaseUse our clienteling and CRM platforms and your client book to capture customer information and drive repeat business through personalized outreachOpen and close the store as a keyholder, following all key-control, cash-handling, and security proceduresSupport inventory accuracy and loss prevention to help protect company assetsProcess incoming shipments, replenish the floor daily, and assist with organization and cycle countsFulfill, package, and ship online orders accurately and efficientlyCommunicate inventory needs, customer feedback, and product requests to support business goalsKeep displays, fixtures, and all visual areas reflective of current visual direction, and the store clean, organized, and beautifulHelp facilitate in-store events, activations, brand partnerships, and private appointmentsResolve client concerns and complaints quickly and gracefullyProcess sales, returns, and exchanges accurately in Shopify POS
On the road (Trunk Shows & Events)Travel to trunk shows and pop-ups at least 3 days per month, with opportunities to travel more oftenBecome an expert in our cashmere, styling, and custom embroidery, so every client leaves with something personalDeliver a best-in-class luxury experience centered on quality, sales, and lasting client relationshipsKeep every setup client-ready, with displays merchandised to Lingua Franca standards and tidy at all timesOwn show logistics end to end: packing, shipping, setup, breakdown, and making sure all product and displays come home correctlyRing all sales, custom orders, and payments accurately through Shopify POS, reconcile inventory after each show, and flag what's selling so we can plan inventory for the next oneServe as the brand's liaison with trunk show hosts and partners, upholding our values xzbcwsv Grow the business by building genuine relationships with customers and following up after each show
Who You Are:Strong retail instincts: you can read a customer, build a sale naturally, and consistently hit or beat goals2+ years of selling experience in luxury, fashion, or boutique retail, with a track record you can speak toFull understanding of specialty retail, including business development, visual merchandising, and store operationsStrong aesthetic sensibilities and a personal sense of styleA sharp eye for the floor: what's moving, what needs restocking, and how a display drives salesA natural at clienteling: you remember names, purchases, and preferences, and turn a first visit into a repeat customerStrong leadership, critical thinking, and problem-solving skills, and calm under pressure when you're running a show on your ownA natural brand steward: warm, polished, and genuinely energized by people and travelComfortable on camera for social media, in both stills and videoAble to work weekends and peak seasonal periods, and to travel at least one full weekend per month, including some evenings, with more during the holidaysComputer skills, including retail POS systems (Shopify a plus), Word, Excel, and emailAble to lift and carry up to 30 lbs and stand for extended periodsBonus: an existing client base, event or trunk show experience, or a love of knitwear
Compensation + Benefits:$25 / hour plus sales-based commissionEmployee discountTravel expenses
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Role DescriptionThe Retail Keyholder & Brand Ambassador is a part-time, commission-eligible sales leader who brings the Lingua Franca townhouse experience to clients, both at our West Village flagship and on the road. You'll spend most of your time with clients: styling, selling, recommending custom embroidery, and building relationships that turn first visits into loyal customers.
In the store, you're a trusted leader on our West Village flagship team. You'll welcome and assist clients, drive sales through personalized service and clienteling, and help create a warm, memorable shopping experience that reflects Lingua Franca's commitment to craftsmanship, storytelling, and community. You'll process transactions, maintain visual merchandising standards, and keep the store organized, stocked, and running smoothly. As a keyholder, you'll open and close the flagship, set the pace for the team. Working closely with the Retail Director and fellow associates, you'll help achieve sales goals while shadowing day-to-day operations and learning our standards inside and out. You're adaptable, detail-oriented, and thrive in a fast-paced, collaborative environment.
On the road, you're a key brand ambassador, bringing the Lingua Franca in-store experience to trunk shows and events. You'll travel a minimum of 3 days per month; each month depends on the shows we book and may include evening hours, with more events during our busier holiday months. As a brand steward, you're solely responsible for the end-to-end logistics of a successful show: setup, merchandising, payment processing, custom orders, and building the relationship with our host.Above all, you have strong retail instincts. You're organized, a problem solver, and energized by travel and the retail experience, dedicated to building relationships and delivering a best-in-class experience on the road and off. This position is based at our 95 Jane Street flagship in New York and reports to the Retail Director.Type: Part-time, travel-focusTravel: Minimum 3 days per month, by car and airStore Hours: Minimum 2-3 days a weekBased in: West Village, NYCReports to: Retail Director
Responsibilities:In the store (Flagship, West Village)
Welcome clients and create a warm, personalized shopping experienceDevelop strong product knowledge and confidently share our craftsmanship, sustainability practices, and brand storyTeam sell to achieve monthly store goals, mentoring associates with in-the-moment coaching on selling, styling, and clientelingWardrobe clients by building complete looks, recommending custom embroidery, and cross-selling to increase average purchaseUse our clienteling and CRM platforms and your client book to capture customer information and drive repeat business through personalized outreachOpen and close the store as a keyholder, following all key-control, cash-handling, and security proceduresSupport inventory accuracy and loss prevention to help protect company assetsProcess incoming shipments, replenish the floor daily, and assist with organization and cycle countsFulfill, package, and ship online orders accurately and efficientlyCommunicate inventory needs, customer feedback, and product requests to support business goalsKeep displays, fixtures, and all visual areas reflective of current visual direction, and the store clean, organized, and beautifulHelp facilitate in-store events, activations, brand partnerships, and private appointmentsResolve client concerns and complaints quickly and gracefullyProcess sales, returns, and exchanges accurately in Shopify POS
On the road (Trunk Shows & Events)Travel to trunk shows and pop-ups at least 3 days per month, with opportunities to travel more oftenBecome an expert in our cashmere, styling, and custom embroidery, so every client leaves with something personalDeliver a best-in-class luxury experience centered on quality, sales, and lasting client relationshipsKeep every setup client-ready, with displays merchandised to Lingua Franca standards and tidy at all timesOwn show logistics end to end: packing, shipping, setup, breakdown, and making sure all product and displays come home correctlyRing all sales, custom orders, and payments accurately through Shopify POS, reconcile inventory after each show, and flag what's selling so we can plan inventory for the next oneServe as the brand's liaison with trunk show hosts and partners, upholding our values xzbcwsv Grow the business by building genuine relationships with customers and following up after each show
Who You Are:Strong retail instincts: you can read a customer, build a sale naturally, and consistently hit or beat goals2+ years of selling experience in luxury, fashion, or boutique retail, with a track record you can speak toFull understanding of specialty retail, including business development, visual merchandising, and store operationsStrong aesthetic sensibilities and a personal sense of styleA sharp eye for the floor: what's moving, what needs restocking, and how a display drives salesA natural at clienteling: you remember names, purchases, and preferences, and turn a first visit into a repeat customerStrong leadership, critical thinking, and problem-solving skills, and calm under pressure when you're running a show on your ownA natural brand steward: warm, polished, and genuinely energized by people and travelComfortable on camera for social media, in both stills and videoAble to work weekends and peak seasonal periods, and to travel at least one full weekend per month, including some evenings, with more during the holidaysComputer skills, including retail POS systems (Shopify a plus), Word, Excel, and emailAble to lift and carry up to 30 lbs and stand for extended periodsBonus: an existing client base, event or trunk show experience, or a love of knitwear
Compensation + Benefits:$25 / hour plus sales-based commissionEmployee discountTravel expenses
Details
| Company | Lingua Franca |
| Location | New York, New York, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | temporary |