AGM / DGM Operations-Coimbatore

The Banyan HR Consults Chennai · India

Job description

AGM / DGM Operations

Location: Coimbatore (Must be HQ at Coimbatore)

Language: Hindi is mandatory

Experience: Relevant senior-level operations experience in the parcel/logistics industry

Job Summary

We are looking for an experienced AGM / DGM Operations to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to Pan-India operations and/or operations across major cities , with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability.

Key Responsibilities

Operations Management

• Manage end-to-end parcel/logistics operations across assigned locations.
• Drive operational performance, productivity, service quality and cost efficiency.
• Ensure smooth functioning of hubs, branches, delivery operations and associated facilities.
• Monitor daily operational KPIs and take corrective actions to achieve targets.
• Ensure timely pickup, processing, movement and delivery of shipments.

Pan-India / Multi-City Operations

• Must have experience managing operations across Pan-India or major Indian cities .
• Coordinate with regional/zonal teams and central operations.
• Standardize processes and best practices across multiple locations.
• Manage operational challenges involving high shipment volumes and multiple stakeholders.

Team & People Management

• Lead large teams of operations, hub and delivery personnel.
• Build a performance-driven culture and improve employee productivity.
• Manage manpower planning, recruitment, training and performance evaluation.
• Develop second-line leadership and operational talent.

Business & Cost Management

• Drive operational profitability through effective manpower, route and resource utilization.
• Control operating costs without compromising customer service.
• Monitor productivity, capacity utilization and other critical operational metrics.
• Support business growth through scalable and efficient operating processes.

Customer Service & Quality

• Ensure adherence to defined service-level agreements and delivery timelines.
• Monitor customer complaints, escalations and service failures.
• Identify root causes and implement sustainable corrective actions.
• Improve customer experience and operational service quality.

Compliance & Process Excellence

• Ensure compliance with company policies, SOPs and statutory requirements.
• Strengthen operational controls and minimize losses, damages and shipment exceptions.
• Drive continuous improvement and process optimization initiatives.

Candidate Profile

• Graduate/Postgraduate with strong operations experience.
• Significant experience in parcel, courier, express logistics, e-commerce logistics or similar industries .
• Proven experience in Pan-India operations or operations across major cities is mandatory.
• Strong leadership experience managing large and geographically distributed teams.
• Excellent understanding of hub, sortation, transportation and last-mile operations.
• Strong analytical, problem-solving and decision-making skills.
• Hindi language proficiency is mandatory.
• Willingness to travel extensively as required.

Industry: Leading Parcel / Courier / Logistics Company

Mandatory: Hindi + Pan-India/Major City Operations Experience

If your expeience suits our JD, Pl share your updated resume to 8610126715