Service desk specialist
Tata Consultancy Services · Uttar pradesh, India
Job Description
Job Description
SN
Required Information
Details
1
Role
Desktop support / O365 / Laptop support
Required Technical Skill Set
L1
Desired Experience Range
1-4 Years in Calling/Voice Profile
Location of Requirement
Noida
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Proven experience as a help desk technician. Ability to diagnose and resolve basic technical issues. Basic understanding of computer systems. Customer-oriented and cool-tempered. 1-2 years' experience in the Helpdesk/Desktop support. Good Communication Skills Basic technical Knowledge.Good-to-Have
Experienced resources with good communication knowledge.SN
Responsibility of / Expectations from the Role
1
Resolving incoming client and personnel IT queries on phone.
2
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
3
Collaborating with internal departments to ensure that IT needs are met.
4
Documenting processes and maintaining service desk records.
5
Asking questions about the problem and explaining possible solutions
6
Dealing with problems for hardware, such as servers, computers and printers, and software programs
Details
| Company | Tata Consultancy Services |
| Location | Uttar pradesh, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |