Customer Support Specialist
WNS · India
FULL TIME
Job Description
Job Title: Customer Support Associate – International Voice Process
Location: Pune
Job Description:
We are hiring Customer Support Associates for an International Voice Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
Key Responsibilities:
- Handle customer calls for international clients professionally and efficiently
- Understand customer issues and provide accurate resolutions
- Maintain high standards of communication and customer satisfaction
- Adhere to process guidelines and quality parameters
- Document customer interactions appropriately
Eligibility Criteria:
- Undergraduate/Graduate freshers are eligible to apply
- Graduates with experience in International Voice / BPO domain are also welcome
- Excellent verbal communication skills in English
- Customer-focused mindset and problem-solving ability
Work Schedule:
- 5 days working
- 2 rotational weekly offs
- Rotational shifts (as per business requirements)
How to apply:
Interested candidates can share their cv's on whats app
Contact Person : Siddharth Sharma
Contact Details : 77380 29419