Customer Service Representative

Customer Service RepresentativeLocation: Birmingham, ALJob Type: Full-time, HourlyReports To: PresidentSchedule: Monday through Friday, 8:00AM to 5:00PMJob Description:We are seeking an experienced and highly motivated Customer Service Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide product/service information, resolve customer issues, and ensure a seamless customer experience. Your goal will be to assist customers efficiently, ensuring satisfaction and retention. You responsible for processing product orders by mail, telephone, fax, or e-mail or from customers or company employees. Our Customer Service Representative will follow communication scripts and standard operating procedures (SOPs) to handle different customer scenarios.Key Responsibilities:Familiar with products and can answer commonly asked questionsMaintains customer name and address database, adding in new customer accounts and practice accounts, including practice portalsEnters accurate orders, provides invoice as neededAble to track orders via UPS or USPS if customers enquireKeeps in close communication with the Warehouse Supervisor for order queries, cancellation requests, backlogsAssists sales representatives in setting up accounts or processing orders as neededWorks on auto shipment program, upselling customers when possible. Tries to avoid cancellation by putting out future ship date when possibleAdvises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the orderCreates sample packets so Warehouse has plenty on-hand for practice requests Helps to label products in preparation for shipmentDeals with all callers in a professional manner, forwarding complaints or difficult calls to a supervisorSubmits all product complaints in writing to the PresidentAlerts the President immediately with details of computer errors, or business matters which may affect production such as faulty equipment or phonesCompiles statistics and prepares various reports for management as neededKeeps all filing up to date for checks and W-9s from practices.As necessary, cross trained on other duties such as making portal pads, booklet binding, warehouse dutiesKey Requirements:1-3 years in a call center environment, focused on customer service and supportCritical thinker with excellent analytical skills and strong problem-solving ability who can manage multiple projects simultaneously and thrives in a fast moving, hands-on environmentHigh School Diploma or equivalentMicrosoft Suite proficiencyExperience with CRM applicationsExceptional interpersonal and communication skills, including writing, speaking and active listeningHigh energy level, positive, and enthusiasticThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk, hear, type and perform repetitive motions. You may be required to walk, use hands or fingers, handle or feel, reach with hands and arms, and lifting objects no more than 20 pounds.Preferred Education and Experience:Associates or Bachelor's degreePlease note that this job description is not designed to cover or contain comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may have changed at any time or without notice. The ideal candidate should be flexible, possess excellent communication skills, and be able to complete daily responsibilities with limited supervision. Ideally, this person can hit the ground running, will make an immediate impact, and is interested in an extended, multi-year role where they can make a significant contribution to the growth and success of Lunovus LLC.Equal Opportunity EmployerLunovus LLC. is an equal opportunity employer. Lunovus LLC is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer may be subject to financial and criminal background checks.In addition to the responsibilities listed above, individuals may perform other duties assigned. It is vital to regularly encourage, motivate and learn from each other. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.