Guest Experience Associate

Benne · Mumbai, India

We’re Hiring: Guest Experience Executive – Mumbai

At Benne – Heritage Bangalore Dosa, hospitality is not just service—it’s care, attentiveness, and presence. We’re looking for a Guest Experience Executive who takes pride in creating welcoming, smooth, and memorable guest journeys, from the moment a guest walks in to when they leave.

How we got here:

Akhil and Shriya — a filmmaker and a psychologist — shared a deep love for dosas. Missing the Bangalore dosa in Mumbai, they perfected a recipe and discovered the true secret: a great dosa is made with honour, respect, and care. At Benne we serve food we love — with honesty, warmth, and heart.

Responsibilities:

Guest Experience & Service

Greet guests warmly and ensure a positive first impression

Guide guests through the menu, answer questions, and offer thoughtful recommendations

Accurately take orders on POS and communicate special requests clearly to the kitchen

Stay attentive during peak hours to ensure smooth service flow and minimal wait times

 Dine-in & Floor Coordination

Manage seating, table turnover, and dining area readiness

Coordinate with the kitchen to track orders and ensure timely service

Communicate wait times clearly and manage guest expectations

 Service Recovery & Feedback

Resolve minor guest concerns with empathy and confidence

Escalate critical issues when needed and maintain calm under pressure

Capture guest feedback, compliments, and observations for improvement

 Ambience & FOH Standards

Maintain cleanliness, organization, and stocking of all guest-facing areas

Ensure music, lighting, and overall ambience align with the brand experience

Teamwork & Culture

Act as a bridge between guests and the kitchen team

Support FOH teammates during rush hours and shift changes

Lead by example in professionalism, warmth, and attention to detail

 Skills:

Strong communication and people skills

A natural sense of hospitality and problem-solving

Ability to stay composed and efficient in fast-paced environments

Prior FOH or guest-facing experience preferred

Together we build:

A people-first, respectful work culture

Opportunity to grow with a brand rooted in authenticity

A team that values warmth, quality, and consistency

Compensation

Competitive and based on experience.

To Apply

Email your resume to

 with the subject line:

“Guest Experience Executive – Mumbaii :)”

At Benne, every shift is another chance to make someone’s day.