Hotel Guest Service Representative

Hotel Guest Service Representative Guest Services Representative Join a 2026 USA Today Top Workplace Winner! Starting at $18.00/hour, experienced candidates may qualify for a higher wage Flexible availability required Monday to Friday, Weekends, and Holidays Open to Morning and Evening shifts Hotel experience is a plus, but excellent customer service skills are equally valued The Guest Services Representative position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the AC Madison Downtown. How You'll Make An Impact The Guest Services Representative provides courteous, prompt service to our guests by answering the property's phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' requests and complaints to meet and exceed guest expectations Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box" Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue To Be Successful In This Role, You'll Bring Customer service experience Accurate cash handling experience Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities Positive attitude, outgoing, friendly Ability to work effectively and efficiently in a fast-paced setting Why You'll Love Working Here Career Growth Personalized career development and advancement opportunities Leadership training, mentorship, and educational assistance Opportunities to grow across 35 hotels and our Corporate Office Team Member Perks Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels Referral and incentive programs to earn additional rewards Paid Volunteer Hours, recognition programs, and appreciation events Health