Associate Director of ERP Digital Transformation

Careem Inc · Karachi, Karachi District; Sindh, Pakistan

Associate Director of ERP Digital Transformation

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem‑solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems, we want people who can make Careem work smarter and move faster.

About The Role

We are seeking a hands‑on ERP Head to lead Careem’s ERP Department, covering Oracle Fusion Financials, Procurement (Quik), HCM/Payroll, and Integration streams (Oracle Integration Cloud/OIC, Oracle Cloud Infrastructure/OCI). The Head will personally triage, approve, and unblock production issues and own team management, the Oracle vendor relationship, automation initiatives (RPA/AI), and quarterly planning for the department.

What You’ll Do

• Lead and manage the ERP Department across its Financials/Procurement (Quik), HCM/Payroll, and Integration streams, with direct reports on the team.
• Approve team expense claims and handle day‑to‑day people‑management tasks for direct reports.
• Set and enforce team‑wide delivery discipline, such as requiring every support/project task to be logged against a JIRA ticket before effort is recognized, and personally maintaining the tracking sheet used to enforce this.
• Run team learning and knowledge‑sharing sessions — circulating Oracle upgrade documentation, RPA/AI automation demos, and OIC/OCI technical material — to build capability across the department.
• Recognize and communicate wins across streams (e.g., acknowledging the wider ERP team, the Quik team, and contributors to the HR stream) to keep the department aligned and motivated, and offer personal support to team members during difficult circumstances.

Hands‑On Production Support & Governance

• Personally review and approve or reject access and Purchase Requisition (PR) tickets in Oracle.
• Triage incoming support tickets and assign them to the right engineer, then follow up until resolution.
• Directly troubleshoot Oracle Integration Cloud (OIC) execution failures and instance/flow ID issues arising from platform upgrades, and Oracle/Okta account and access issues for employees, contractors, and external business‑partner users.
• Coordinate with the People team on employee lifecycle events and their downstream impact on Oracle/Okta access.
• Escalate and coordinate with IT/InfoSec and network/security teams on issues affecting ERP systems.
• Own the relationship with Oracle for support, environment reviews, Service Requests (SRs), and upgrade planning, including attending Oracle‑hosted webinars and product‑manager sessions.
• Coordinate with external ERP implementation consultants on delivery of ERP initiatives.
• Review production environments and integration allowlists ahead of major Oracle changes/upgrades and align the team on go/no‑go decisions and rollout timing.

Automation, Innovation & Process Improvement

• Sponsor and drive automation initiatives that cut manual effort and cost — e.g., an in‑house AI‑powered invoice processing solution that reduced per‑invoice processing time from 2–3 minutes to 30–35 seconds.
• Drive cross‑system consolidation projects, such as unifying supplier onboarding into a single Supplier Qualification Module on Oracle’s Redwood interface.
• Promote adoption of automation and AI/RPA tools within the team to reduce repetitive, manual work, personally sourcing and circulating relevant tooling and demos.

Planning, Reporting & Stakeholder Management

• Own quarterly planning and prioritization for the ERP Department and report progress directly to senior business stakeholders.
• Act as the primary point of contact for cross‑functional stakeholders — Finance/FinOps, People/HR, IT/InfoSec, Security, and regional business units — on ERP‑related issues and change requests, including cross‑team data mapping.
• Manage shared planning artifacts (trackers, shared sheets) and ensure clean ownership transfer and continuity within the team.
• Proactively flag system‑wide issues to the right stakeholders and follow through to resolution.

What You’ll Need

• Hands‑On Experience : Proven, personal experience triaging, troubleshooting, and resolving Oracle Fusion/Oracle Cloud/OIC access, integration, and configuration issues.
• Oracle Applications : Strong working knowledge of Oracle Fusion Cloud, OIC, OCI, Oracle Procurement (PR processes), Oracle Financials/GL reporting, and Oracle HCM/Payroll.
• Identity & Access : Familiarity with Oracle‑Okta access provisioning/deprovisioning and troubleshooting access for employees, contractors, and external partners.
• Vendor & Program Management : Experience managing relationships with ERP vendors (Oracle) and external implementation consultants; comfortable raising and tracking Service Requests and attending Oracle product/upgrade sessions.
• Automation & AI Adoption : Track record of sponsoring or delivering automation/AI‑driven solutions with measurable time and cost savings.
• People Leadership : Demonstrated experience managing a technical team, approving expenses and access requests, and enforcing delivery discipline.
• Cross‑Functional Collaboration : Proven ability to work across Finance, People/HR, IT/InfoSec, and regional business units to resolve issues and drive initiatives.
• Education : Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field; relevant Oracle Cloud certifications are a plus.

What we’ll provide you

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

As outlined in Careem’s Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law. The collection of demographic information is for internal purposes only, i.e., equal employment opportunity monitoring as well as diversity initiatives.