Sr. Technical Associate

Job Description The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resource Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area – Customer Success Role – Executive – Software Support Employment Type - Permanent Job, Full Time Work location – Ahmedabad (Prahaladnagar) Client Visit – Occasionally Shift – Regular Day Shift Job Role Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support Working closely with L1 level support team and development team to identify and troubleshoot reported is