Creditor Liaison Team Leader

We are seeking an experienced Creditor Liaison Team Leaderto join us and develop the creditor relations function within a growing insolvency practice.This role will be responsible for managing creditor communications, overseeing a team of Creditor Liaison Officers, driving service standards, and maintaining key relationships with major institutional creditors.The successful candidate will act as a senior point of contact for creditor stakeholders, ensuring efficient case progression, regulatory compliance, and exceptional service delivery across corporate and personal insolvency appointments.Key ResponsibilitiesLead, coach, and develop a team of Creditor Liaison Officers.Conduct regular performance reviews, training, and mentoring.Manage team workloads and resource allocation.Establish and monitor KPIs and service level standards.Drive continuous improvement initiatives within the department.Creditor Relationship ManagementDevelop and maintain relationships with major lenders, financial institutions, debt purchasers, utility providers, HMRC, and trade creditors.Act as an escalation point for complex creditor enquiries and complaints.Represent the business in discussions with key creditor stakeholders.Identify opportunities to strengthen creditor engagement and improve outcomes.Operational OversightOversee the processing of creditor claims, voting procedures, and correspondence.Ensure accurate and timely communication throughout the insolvency lifecycle.Monitor case progression and identify any delays or operational risks.Work closely with Insolvency Practitioners and case management teams.Compliance & GovernanceEnsure compliance with insolvency legislation, SIPs, GDPR, and internal procedures.Support internal audits and regulatory reviews.Develop and maintain departmental policies and processes.Ensure all creditor communications meet regulatory requirements and professional standards.Reporting & AnalysisProduce regular management information and performance reports.Analyse creditor engagement trends and service metrics.Monitor departmental productivity and identify improvement opportunities.Report on creditor feedback and service delivery outcomes.Person SpecificationProven experience within insolvency, debt solutions, financial services, collections, recoveries, or creditor services.Previous team leadership or management experience.Strong understanding of stakeholder management and customer service excellence.Experience handling complex creditor relationships and escalated enquiries.Excellent communication and negotiation skills.Experience within an insolvency practice.Familiarity with insolvency software such as IPS, Turnkey, or Vision Blue.Understanding of creditor voting procedures and claims management. #J-18808-Ljbffr