E-commerce & Operations Executive

Pre-launch brand · Mumbai, India

E-commerce & Operations Executive Mumbai · On-site · Full-time · Join in October

About the brand

A contemporary jewellery and accessories brand launching shortly, built for a design-conscious premium customer. Direct-to-consumer, online-first, with a strong point of view on product and brand. We are assembling the founding team now.

The role

You will own the full operational path from inventory to the customer, and everything that happens if something goes wrong along the way.

Order fulfilment — daily order processing, picking, quality checks, packing to standard, dispatch

Inventory — stock counts, SKU discipline, reconciliation, flagging low stock before it becomes a stock-out

Logistics — courier and aggregator management, insured dispatch, tracking, NDR follow-up, RTO reduction

Returns and exchanges — running the process cleanly and fast

Customer experience — email, WhatsApp and Instagram DMs. At our price point, how a delayed or damaged order is handled matters as much as the product itself.

Backend accuracy — website catalogue, product listings, order data

This role reports directly to a founder and carries real decision-making authority.

Requirements

-2–4 years in operations at a D2C brand, fashion e-commerce, or a logistics platform

-Hands-on Shopify admin — orders, fulfilment, inventory

-Working knowledge of couriers and aggregators (Shiprocket, Delhivery, Bluedart or similar), including -NDR and RTO handling

-Functional Excel — VLOOKUP, pivots, reconciling data sets that don't match

-Written English strong enough for direct customer correspondence

-Hindi and/or Marathi an advantage for courier and vendor coordination

-Mumbai-based, on-site

-Available to join by October start

What we're looking for

Someone thorough, reliable, and comfortable owning a function.

Not required

Marketing or design background. Team management experience. An MBA.

To apply

Email with resume on