Customer Service Coordinator

Customer Service CoordinatorReport To: Customer Service ManagerDepartment Hours: 7:00 am – 4:00 pmMission Statement:To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.Position Summary:The Customer Service Coordinator will work closely with established customers to resolve issues that arise on installed TTX Systems and fulfill orders for general system maintenance and upkeep. Utilizing resources in Engineering, the CSC will determine parts that need to be ordered or fabricated, set up spare parts list, manage warranty issues, and outstanding credit issues. Mechanical background required.General ResponsibilitiesField calls from established customers and assist in resolving equipment problems and fulfilling spare parts ordersPrepare quotes and get pricing and delivery dates from vendorsFollow-up on quotes to customersEnter customer orders in Encompix and generate pick tickets/shipping paperworkGather necessary drawings from Engineering of parts that need to be manufacturedCreate and release shop orders and monitor fabrication of partsCreate and maintain customer filesWork with vendors to resolve warranty issues and outstanding creditsDevelop spare parts list for customers by working with Purchasing and EngineeringMake determination on warranty'sPull completed orders and route information to Accounting for billingGather cost information for service work and generate paperwork for accounting to prepare invoiceRequirementsStrong mechanical aptitudeExperience working with drawings in a manufacturing environmentFull understanding of Microsoft Word, Excel and Outlook requiredSuperior verbal and written communication skillsAbility to maintain meticulous organization while multi-tasking is a mustPrevious sales experience is a plusCustomer focused attitude is a mustHigh school diploma required