Key Accounts Manager | Quick Commerce & E Commerce

Subko Specialty Coffee Roasters, Bakehouse and Fine Cacao · India

About us:

Subko is committed to an ideal: to help reimagine, re-design. and re-invent an unlikely

origin- the Indian Subcontinent as a legitimate contributor to the global specialty coffee,

craft baking and pod-to-bar chocolate making movements. Only raw materials enter

Subko’s facilities: all of the coffee, bakehouse and cacao products are crafted from

scratch, in house. From crop to cup, pod to bar, and farm to table. We aim to provide a

detailed, high quality coffee, bake and chocolate experience to all our guests.

About the role:

The Key Account Manager | Quick Commerce & E- Commerce is responsible for the

day-to-day management of Subko's marketplace and quick commerce accounts. The

role focuses on driving operational excellence across platforms by ensuring listing

accuracy, catalogue health, pricing consistency, inventory availability, promotional

execution, and platform performance.

Working closely with the Quick Commerce & Ecommerce Manager, this role acts as the

bridge between platform partners and internal teams including Supply Chain,

Operations, Marketing, Finance, and Customer Experience to ensure seamless

execution and sustainable business growth.

Roles & Responsibilities:

1. Marketplace & Platform Management

• Manage the day-to-day operations of assigned Ecommerce and Quick Commerce platforms including Instamart, Blinkit, Zepto, Amazon, Flipkart, Noon, and other relevant marketplaces.
• Ensure all product listings remain accurate, updated, and compliant with platform guidelines.
• Monitor catalogue health, pricing accuracy, availability, and listing performance across all assigned platforms.
• Coordinate with platform account managers to resolve listing issues, catalogue errors, and operational escalations.

2. Catalogue & Content Management

• Ensure complete and accurate product information including product titles, descriptions, images, specifications, pricing, and promotional content.
• Coordinate with Marketing and Brand teams for timely updates of creatives, banners, product launches, and seasonal campaigns.
• Maintain listing quality to maximise discoverability and customer experience.

3. Sales & Promotional Execution

• Execute promotional campaigns, platform offers, sponsored listings, combo packs, seasonal events, and marketplace-led campaigns as planned by the E- commerce & Quick Commerce Manager.
• Monitor campaign performance and recommend improvements based on sales data and customer behaviour.
• Ensure timely execution of platform promotions and marketing initiatives

4. Inventory & Order Management

• Coordinate with Supply Chain, Warehouse, and Operations teams to maintain healthy inventory levels across all platforms.
• Monitor stock availability and proactively highlight low inventory, stock-outs, and replenishment requirements.
• Support demand planning during promotional periods and peak sales windows.

5. Platform Relationship Management

• Build strong working relationships with marketplace account managers and support teams.
• Coordinate day-to-day communication regarding catalogue updates, promotional opportunities, operational issues, and performance reviews.
• Escalate critical issues to the Ecommerce & Quick Commerce Manager wherever required.

6. Performance Monitoring & Reporting

• Track daily, weekly, and monthly business performance across assigned platforms.
• Prepare reports covering GMV, orders, conversion, stock availability, returns, ratings, reviews, promotional performance, and other marketplace KPIs.
• Analyse trends and provide recommendations to improve sales and operational efficiency.

7. Customer Experience & Ratings

• Monitor customer ratings, reviews, complaints, and returns across platforms.
• Coordinate with relevant internal teams to resolve recurring customer concerns.
• Identify opportunities to improve customer satisfaction and product ratings.

8. Cross-Functional Coordination

• Work closely with Marketing, Brand, Operations, Finance, Supply Chain, and Product teams to ensure seamless execution across all Ecommerce and Quick Commerce initiatives.
• Support new product launches, assortment planning, and marketplace expansion projects.

Requirements

• 2 - 3 years of experience in Quick Commerce or E -Commerce account management, preferably within FMCG, Food & Beverage, Retail, or Consumer brands.
• Hands-on experience managing marketplaces such as Instamart, Blinkit, Noon, or similar platforms.
• Strong understanding of marketplace operations, catalogue management, inventory coordination, and promotional execution.
• Good analytical skills with proficiency in Microsoft Excel, Google Sheets, and marketplace dashboards.
• Excellent coordination, communication, and stakeholder management skills.
• Ability to manage multiple platforms and priorities simultaneously.