Customer Success Account Coordinator

Account CoordinatorRoadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients. You will be responsible for supporting an account by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes but is not limited to day to day support, data entry, document collection, verifying timely pick-ups and deliveries, resolving issues, complying with department SOPs, and managing account profiles.ResponsibilitiesDirectly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accountsProvide operational support for your accounts by prioritizing between standard daily duties and ad hoc requestsManage the entry of pickup and delivery requests for client shipmentsAssist to resolve Accounts Receivable and Accounts Payable issuesWork with Account Executives and Sr Account Executives to provide world class customer service to clientsProactively communicate issues to the teamManage relationships within accountsGain competency and adopt Roadtex/Echo's technology to be as efficient as possibleRequirementsHigh school diploma required; 2-year community college or vocational degree highly preferred1+ years' experience in customer service or logisticsProven track record in handling multiple task and problem solving when handling difficult customer issuesIntermediate skills with Microsoft Office, Outlook, Word and ExcelAbility to follow standard operating procedures with little to no oversightClear, concise communication skills both written and verbal to effectively assist external and internal customersEnjoy working in a fast pace team environment and able to collaborate with othersWhat We OfferCompetitive compensation packageMedical, Dental, Vision, Disability, Life Insurance, and 401KAdvancement PotentialFun and energetic work environmentWork environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.