Customer Relationship Management Executive

About Sellability: Sellability is a real estate consulting and advisory company focused on delivering end-to-end solutions across real estate sales, marketing, and consulting. We work with leading developers and real estate projects to drive business growth and create strong customer experiences. About the Role: We are looking for a CRM Executive to manage the complete post-sales journey of customers in the real estate sector — from booking and documentation to loan disbursement, registration, and possession. Job Details: Location: Baner, Pune. Employment Type: Full-time, Monday to Saturday. Work Mode: Work from Office. Key Responsibilities: Manage customer relationships and communication throughout the post-sales journey. Coordinate with customers for documentation, agreements, payments, and other transaction requirements. Coordinate with banks/NBFCs for home loan processing, sanction, and disbursement . Coordinate with legal teams for agreements, sale deeds, documentation, and other legal formalities. Manage and coordinate the property registration process , including documentation, stamp duty, and registration requirements. Track customer-wise payment schedules, documentation, loan status, registration, and possession. Coordinate with Sales, Accounts, Legal, Banking, Developers, and other internal/external stakeholders. Maintain accurate CRM records, trackers, and MIS reports. Proactively follow up on pending activities and ensure timely closure of customer requirements. Address customer queries and ensure a smooth post-sales experience. Must-Have Requirements: 1–3 years of experience in Real Estate CRM / Post-Sales / Customer Relationship Management . Strong knowledge of real estate post-sales processes. Experience with property registration, home loans, loan disbursement, legal documentation, and customer coordination . Excellent communication, follow-up, and coordination skills. Good knowledge of MS Excel / Google Sheets and CRM tools. Strong organizational skills and attention to detail.