Customer Relationship Management Manager

We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities: ● Manage abandoned cart queries that we receive on our e-commerce platform. ● Understanding online client requirements and showcase products to convert sales. ● Timely communication to clients by Whatsapp, telephone or email conversation with a focus on customer service, relationship building and sale conversions via the website. ● Call existing online customers and close the issues, if any, in coordination with the sales team. ● Collecting customer requirements and user feedback to share with the team. ● Develop a personalized communication strategy for our online clients to ensure they have a seamless experience right from order query to placing the order and order being delivered to the client. ● Evaluate digital journeys across channels in order to improve conversion. ● The candidate will be working closely with our production team to ensure online orders are produced and delivered in a timely manner. Requirements: ● Preferred 3 years’ experience in fashion CRM. ● Excellent English communication skills, both verbal and written. ● Good organizational skills and the ability to multitask. ● Exceptional customer service and relationship building skills. ● Strong listening and sales skills. ● Ability and orientation to drive higher business for the brand. Location: Delhi Interested candidates can share their resume to