Key Account Manager
MPE Inc. · Milwaukee, Wisconsin, United States
FULL TIMEpermanent
Job Description
Position Overview:The Key Account Manager is the primary farmer and relationship owner for existing customers once programs reach production release. This role fosters ongoing expansion (new programs, upsells), ensures exceptional satisfaction, and drives revenue growth within assigned accounts while providing strategic oversight.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
ResponsibilitiesServe as the senior point of contact for assigned key accounts, owning long-term strategy, quarterly business reviews, and roadmap planningIdentify and develop new opportunities within existing accounts (e.g., follow-on programs, adjacent technologies, multi-site expansions)Collaborate with SAMs on pre-production discovery in current accounts when needed but retain primary ownership post-productionMonitor program performance, escalate issues, and partner with Project Management/Operations to ensure on-time delivery, quality, and cost targetsMonitor account KPIs (revenue, margin, customer satisfaction) and maintain accurate monthly sales forecasts in CRM tooDrive customer retention (95%+ renewal rate) through proactive relationship management and value demonstrationsLead negotiations for expansions, pricing adjustments, and contract renewals, and technical conversations as requiredCollect voice-of-customer feedback to inform MPE's platform improvements and report metrics (e.g., NPS, expansion revenue)Support daily tactical needs in partnership with Inside Sales Representatives
QualificationsBachelor's degree in engineering xzbcwsv Discipline, Business, or related field5–8+ years of account management or technical sales experience in MedTech/CDMO/medical device manufacturingDemonstrated success growing existing accounts (15–20%+ YoY expansion)Deep understanding of production-stage challenges in regulated environments (ISO 13485, FDA, supply chain)Strong interpersonal, problem-solving, and negotiation skillsExperience with CRM and ERP systemsTravel up to 30–40% for on-site reviews and relationship building
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
ResponsibilitiesServe as the senior point of contact for assigned key accounts, owning long-term strategy, quarterly business reviews, and roadmap planningIdentify and develop new opportunities within existing accounts (e.g., follow-on programs, adjacent technologies, multi-site expansions)Collaborate with SAMs on pre-production discovery in current accounts when needed but retain primary ownership post-productionMonitor program performance, escalate issues, and partner with Project Management/Operations to ensure on-time delivery, quality, and cost targetsMonitor account KPIs (revenue, margin, customer satisfaction) and maintain accurate monthly sales forecasts in CRM tooDrive customer retention (95%+ renewal rate) through proactive relationship management and value demonstrationsLead negotiations for expansions, pricing adjustments, and contract renewals, and technical conversations as requiredCollect voice-of-customer feedback to inform MPE's platform improvements and report metrics (e.g., NPS, expansion revenue)Support daily tactical needs in partnership with Inside Sales Representatives
QualificationsBachelor's degree in engineering xzbcwsv Discipline, Business, or related field5–8+ years of account management or technical sales experience in MedTech/CDMO/medical device manufacturingDemonstrated success growing existing accounts (15–20%+ YoY expansion)Deep understanding of production-stage challenges in regulated environments (ISO 13485, FDA, supply chain)Strong interpersonal, problem-solving, and negotiation skillsExperience with CRM and ERP systemsTravel up to 30–40% for on-site reviews and relationship building
Details
| Company | MPE Inc. |
| Location | Milwaukee, Wisconsin, United States |
| Type | FULL TIME |
| Niche | healthcare |
| Experience | permanent |