IT Operations Manager

MANTECH · Chantilly, United States

MANTECH seeks a motivated, career and customer-oriented IT Operations Manager to join our team in Chantilly, VA .

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment . In this role, you will provide centralized operational coordination across infrastructure, network, ingestion, storage, database, application, and analytics domains to keep critical systems functioning smoothly .

Responsibilities include but are not limited to:

• Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services .

• Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated .

• Analyze significant or recurring incidents to identify and resolve underlying problems .

• Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums .

• Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement .

• Coordinate with division-level managers as needed, assisting with program-level goals, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) .

• Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes .

Minimum Qualifications:

• High School Diploma or GED with 10+ years of experience in the Information Technology field .

• Demonstrated experience coordinating and managing major IT incidents, outages, and service restoration activities within complex enterprise environments .

• Demonstrated experience coordinating planned maintenance, system changes, and operational activities involving multiple technical disciplines .

• Strong understanding of enterprise IT environments and the relationships between network, virtualization, storage, database, application, ingestion, and other infrastructure components .

• Experience conducting or facilitating Root Cause Analysis (RCA) and tracking corrective and preventive actions through resolution .

• Experience analyzing incident and outage data to identify trends, recurring problems, and brief senior leadership during major operational events .

Preferred Qualifications:

• Strong ability to manage competing priorities and communicate effectively with multiple stakeholders .

• Experience with, or working knowledge of, Jira, Confluence, and PowerPoint .

• Experience participating in enterprise architecture, engineering reviews, Engineering Review Boards (ERB), or similar cross-domain technical forums .

• Experience identifying cross-system dependencies, single points of failure, and systemic operational risks, with the ability to be present during planned or unplanned outages .

Clearance Requirements:

• An active TS/SCI with Polygraph clearance is required .

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.