Technical Support Specialist - Industrial Automation

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at Location: Remote - Ohio
Employment Status: Hourly Full-Time
Customer Experience
Target Bonus: 8.0%
This job involves providing technical support of our customers small to large custom robotic welding (arc, spot, laser) and cutting systems, material handling, press transfers, and metal forming systems including the topics of maintenance, troubleshooting system problems, system installation, robot programming, customer training and documentation. Responsibilities also include providing technical support for Field Service Technicians.
Handle incoming technical phone support calls, emails and chats for internal and external customers
Proper communication and timely follow up with customers
Coordinate logistics and technical support for LEA Field Service Technicians
Generate knowledge content for external and internal use
Ability to work flexible hours to ensure appropriate customer support levels
Ability to provide high level of customer satisfaction in high pressure situations
Minimum 5 years experience required in industrial automation, integration, field service or robotic arc welding or equivalent
Minimum 2 years technical experience with ABB or Fanuc robot platform
Excellent electrical troubleshooting skills
Must have the ability to read and interpret electrical and mechanical prints
Ability to develop and document procedures
PC literate in MS Office applications
Ability to work independently with little supervision
Must be able to solve difficult customer problems
This job involves providing technical support for our internal and external customers via all communication channels (e.g. phone, chat, email, etc.)

Ability to maintain a high level of customer satisfaction and respect.
Must maintain and update customer project files.
Must seek additional opportunities for preventive maintenance, training, and field service with customers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of the telephone is extensive. In the office there is minimal reaching, bending and lifting in relationship to documents and stored records.
Performance Standards

Annual performance appraisal.
We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.