Service Scheduling and Support Specialist

Service Scheduling And Support Specialist Sioux City Ford is currently looking for a Service Scheduling and Support Specialist. The Service Scheduling and Support Specialist is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound phone calls. The Service Scheduling and Support Specialist must represent the dealership in a friendly, professional manner, striving at all times to exceed our customers and employees expectations to maintain their loyalty to the dealership for a lifetime. Benefits Our family ownership and commitment to our community Several Medical and Dental Plans Unique Supplemental Insurance options and discount programs 401(k) Plan Paid time off Holiday pay Give a Day to Charity Pay Friday Casual for a cause Career Growth Opportunities Paid Training Employee vehicle purchase plans (includes immediate family members!) Discounts on other dealership products and services Responsibilities Generate appointments and quotes by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers Set appointments Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle services and offerings Provide superior customer service and achieve highest degree of customer satisfaction Meet specified monthly targets and goals Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude Qualifications: A professional appearance and customer-oriented attitude. Multi-Line telephone experience. Ability to read and comprehend instructions and information. Must speak clearly and always convey a professional image. Ability to work well with customers and present a friendly, helpful attitude at all times. Must follow dealership safety policies and practices, and immediately report any, and all accidents to a manager/supervisor. Must speak and write English fluently, Spanish fluency is optional, but beneficial. High School diploma or equivalent.