Center Head

Artium Academy · India

Hiring | Centre Head | Chennai

Location: Chennai, Tamil Nadu

Experience: 5+ years

Employment Type: Full-Time

Languages: Tamil & English

About Artium Academy

Artium Academy is India’s #1 Music Academy, on a mission to make high-quality music education accessible and enriching for learners across the globe.

We are looking for an experienced Centre Head to take ownership of our Chennai centre — driving people, operations, customer experience, sales, renewals, and revenue growth .

If you are someone who can lead a team, build strong customer relationships, run operations seamlessly, and think like a business owner, this role could be for you.

What You’ll Be Responsible For

Centre & Operations Management

• Own the day-to-day operations and overall functioning of the centre.
• Ensure a welcoming, organized, and efficient centre environment.
• Manage administration, utilities, supplies, housekeeping, maintenance, and other operational requirements.

People & Team Leadership

• Lead teachers and non-teaching staff, including scheduling, attendance, leaves, and performance.
• Build a collaborative, accountable, and positive team culture.
• Resolve team concerns and ensure smooth coordination across functions.

Learner & Parent Experience

• Build strong relationships with learners and parents.
• Address concerns, resolve escalations, and ensure high customer satisfaction.
• Create a consistently excellent learner experience throughout the journey.

Sales & Revenue

• Own centre-level sales and revenue targets.
• Handle walk-ins, understand customer needs, present offerings, and convert enquiries into enrollments.
• Coach and support the Academic Counsellor to improve conversions.
• Drive learner renewals and retention through proactive engagement and issue resolution.

Growth & Business Performance

• Identify opportunities to improve enrolments, retention, and centre revenue.
• Track performance metrics and use data to drive decisions.
• Implement initiatives that improve learner engagement and overall centre performance.

What We’re Looking For

• 5+ years of experience in Centre Management, Branch Management, Operations, Sales, Customer Success, or other customer-facing leadership roles.
• Strong experience in team management, customer relationship management, sales, and operations .
• Proven ability to handle customer escalations and build long-term relationships.
• Strong commercial mindset with a track record of driving sales, renewals, or revenue .
• Excellent organizational and problem-solving skills.
• Comfortable using CRM systems, productivity tools, MIS/reporting dashboards, and data .
• Excellent verbal communication skills in Tamil and English .
• Bachelor’s degree in Business Administration, Arts, or a related field. MBA is a plus.

Relevant Backgrounds

We’d love to hear from candidates with experience in:

• Education / EdTech: Centre Manager, Branch Manager, Academic Operations
• Hospitality: Hotel, Resort, Guest Relations, Events
• Retail: Premium/Luxury Retail, Store or Multi-Store Management
• Fitness & Wellness: Gym, Yoga, Wellness Centre Management
• Creative Industries: Music, Arts, Culture & Performing Arts

A genuine interest in music or the creative arts will be an added advantage.

Why Join Artium?

Lead a centre that is shaping the future of music education

Own and influence business growth

Build and lead a high-performing team

❤️ Create meaningful experiences for learners and families

Be part of a fast-growing, purpose-driven organization

I

f you’re ready to take ownership of a centre and make a measurable impact on people, customers, and business, we’d love to hear from you.

Apply now / Share your profile with us on juhi@artiumacademy.com ASAP.