Customer Service Specialist

Policybazaar.com · Gurugram, India

Contact Person : HR Neetu Mehta -

Job Title : Customer Service Specialist

Role & responsibilities :

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Preferred candidate profile :

• Experience: 0-3 years.
• CTC: 2.5 4LPA + Attractive Incentives
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.

Perks and Benefits :

• Amazing work culture.
• Complete Day shift.
• 6 Days working 1 Roster off
• Attractive Incentives
• Good opportunity for career progression.