Customer Relationship Management Manager
Pratapsons Jaipur · India
FULL TIME
Job Description
Company Description Pratapsons Jaipur is a well-established retail brand based in Jaipur, known for offering a curated selection of quality products and a personalized shopping experience. The organization focuses on building long-term relationships with customers through attentive service and an understanding of local preferences. Pratapsons Jaipur combines traditional values with modern retail practices to meet evolving customer expectations. Team members are encouraged to contribute ideas that enhance customer satisfaction and strengthen brand loyalty. The company values professionalism, integrity, and collaboration in all aspects of its operations.
Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Jaipur. This role is responsible for designing and executing CRM strategies that improve customer retention, engagement, and lifetime value. Day-to-day tasks include analyzing customer data, segmenting the customer base, and developing targeted campaigns to drive repeat purchases and loyalty. The CRM Manager will collaborate with sales, marketing, and operations teams to ensure consistent customer communication and service standards across channels. The role also involves monitoring campaign performance, recommending improvements, and overseeing CRM tools and processes to maintain accurate, actionable customer information.
Qualifications
Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Jaipur. This role is responsible for designing and executing CRM strategies that improve customer retention, engagement, and lifetime value. Day-to-day tasks include analyzing customer data, segmenting the customer base, and developing targeted campaigns to drive repeat purchases and loyalty. The CRM Manager will collaborate with sales, marketing, and operations teams to ensure consistent customer communication and service standards across channels. The role also involves monitoring campaign performance, recommending improvements, and overseeing CRM tools and processes to maintain accurate, actionable customer information.
Qualifications
- Candidates should possess strong Analytical Skills to interpret customer data, identify trends, and support data-driven decision-making.
- Candidates should possess excellent Communication skills to coordinate with internal teams and engage effectively with customers.
- Candidates should possess Sales-related skills to understand sales processes, support upselling and cross-selling initiatives, and align CRM strategies with revenue goals.
- Candidates should possess Market Segmentation expertise to define customer groups, tailor messaging, and optimize campaign targeting.
- Candidates should possess Project Management skills to plan, implement, and track CRM initiatives within timelines and budgets.
- Experience with CRM software and customer data platforms is highly beneficial.
- Background in retail, hospitality, or customer-focused industries is preferred.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
- Ability to work on-site in Jaipur and collaborate with cross-functional teams.
Details
| Company | Pratapsons Jaipur |
| Location | India |
| Type | FULL TIME |
| Niche | marketing |