Sr. Global Key Account Manager

Arvato is seeking a Senior Global Key Account Manager to nurture our high-end clientele to ensure all business processes across multiple lines are processed and addressed within established service levels; oversee the day-to-day business and support appropriate team for execution; participate and administration of special projects with client and internal organization; follow established (ISO) processes; manage inquiries, issues and improvements for supported programs and areas of focus; work with clients and Arvato owned tools and websites; answer customer inquiries about order status scenarios and troubleshooting technical issues.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
YOUR TASKS
Identify emerging issues and trending problems for solution and drive solution to resolution.Keep abreast of program changes and informational updates and be responsible for updating team members on all changes.Monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client.Manage the implementation of change requests to run business as area of focus.Responsible for coordination of new projects or change requests.Coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams.Comply with company set procedures; supports account’s specific programs.Responsible for developing and streamlining procedures across areas of focusResponsible for execution of all client reporting and invoicing, with assistance from reporting contacts as needed.Monitor and follow-up with clients as needed on payments.Manage P&L of businesses including financial reviews, cost management, budgeting and forecasting.Lead a local team of 9-12 team members.
YOUR PROFILE
Bachelor’s degree or higherAt least 5 years managerial experience within account or service delivery teamsAt least 5 years experience in Warehousing, Distribution or 3PL environmentAt least 5 years managing teamsOpen to travel globally (20%)
WE OFFER
Medical, Dental, Vision, Life Insurance, and Disability Pay.401(k) with company matching up to 6%.Paid Time Off, including paid holidays.Flexible Spending Accounts.Voluntary benefits such as legal and financial assistance, pet insurance, and more.Employee Assistance Program.Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.Commuter benefits. xzbcwsv Employee engagement activities.