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HCLTech Hiring for US Healthcare Medical Billing -Senior Manager _ Chennai

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Location : Chennai

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Shift - US Shift

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Experience:14 to 19 Years

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RESPONSIBILITIES:

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• Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
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• Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
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• Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
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• Ensure proper integration with operations for effective execution of end-to-end processes.
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• Maintain quality and efficiency measures within the team in accordance with service level agreements.
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• Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
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• Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
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• Identify and recommend operational and technological tools to improve efficiency.
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• Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
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• Establish and maintain effective work procedures.
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• Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
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• Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
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• Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
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• Review and ensure processes comply with internal policies and external regulations.
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• Address escalated issues regarding performance and quality.
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• Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
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• Interface and coordinate with various stakeholders.
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SKILLS AND COMPETENCIES

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• Exceptional leadership skills, including the ability to manage through a shared vision and path to success
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• Ability to create, communicate and manage SLA metrics that support operational targets
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• Excellent problem solving skills and ability to use good judgment to make decisions
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• Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
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• Exceptional verbal and written communication skills
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• Exceptional customer service abilities to handle difficult customers
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• Proficiency in Microsoft Office suite
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• Work effectively in a team environment
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• Strong time management and organizational skills
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FORMAL EDUCATION AND EXPERIENCE

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• Graduation in any stream
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• Healthcare AR calling experience preferred.
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Note:

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• Looking for candidate with an immediate to 15 days notice period.
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• Candidates must have complete set of relieving/Experience letters from all previous employers
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Interested candidates, kindly register below link US Healthcare_SM_Chennai – Fill out form