Mechanical Claims Adjuster

Endurance Warranty Services, LLC · United States

Job Summary Ready for a change? Bring your mechanical background to Endurance and use your automotive knowledge in a professional remote environment. The Mechanical Claims Adjuster is responsible for investigating, evaluating and negotiating minor to complex vehicle repair claims and accurately determining coverage and liability (based on the reported fact scenario). You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair, efficient claims resolutions while managing costs in accordance with policies and procedures. Key Responsibilities:

• Adjudicate and authorize claims within your dollar-limit authority. Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment.
• Successfully handle an average of 50-70 inbound calls daily from repair centers and Endurance Customers/Contract Holders.
• Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal.
• Collect and verify all diagnostic information provided by the repair facilities. Respond to inquiries while providing information and explanations regarding Endurance's various levels of coverage.
• Manage Workflow – Process and complete all requests and documents in accordance with established processes and procedures.
• Achieve and maintain agreed-upon metrics within the scheduled time. Establish, develop, and maintain positive business and customer relationships.
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
• Other duties as assigned or as business needs arise.

• High school Diploma or equivalent work experience.
• 1-2 years working at a dealership and/or independent auto repair shop.
• 1-2 years of automotive repair procedures, processes, parts, and repair costs
• 1-2 years of proven success negotiating and problem-solving
• Ability to efficiently understand contracts/policies/procedures and apply them accordingly.
• Must be able to communicate effectively with contract holders/customers, agents, dealers, internal staff, and upper management.
• Experienced in ProDemand, Alldata, and Carfax is a plus
• Call-center experience is a plus
• Powersports (motorcycles, ATVs, UTVs, and personal watercraft) experience is a plus

• Paid training
• Work From Home Opportunity
• Computer Equipment Provided
• 401(k) with company match after 90 days of employment
• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Paid Time Off
• Holiday Pay