Territory Manager - Customer Care

Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Service Operations Management: Oversee and coordinate Industrial engine service activities for South industrial engine OEMs Ensure timely and efficient servicing of Industrial engines/ equipment. Develop and implement maintenance schedules, policies and service protocols. 2. Key Account Management Serve as the primary contact for strategic industrial engine customers. Check quality issues and coordinate for resolution & correction Develop long-term account plans to grow service revenue and customer satisfaction. Conduct regular account reviews, performance meetings, and customer site visits. Build strong multi-level relationships across customer organizations. 3. Technical & Application Support Understand customer applica