Helpdesk L2 Team Leader

Our Client A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology. Package 10 Lakh - 12 Lakh per annum About the Role The Helpdesk Level II team leader will be an escalation point for Level I and/or will be routed to higher-priority issues. This team is responsible for installing, staging, configuring, and supporting a wide selection of retail and network equipment including but not limited to traffic counters, point of sale servers, cash registers, wireless access points, amps, cameras, routers, and switches. This position will require a dynamic person with good troubleshooting skills customer service capabilities as well and team leadership for team distributed