Manager, Email & Digital Contact Center Operations

Golden 1 Credit Union · Sacramento, United States

Golden 1 Credit Union is seeking a Manager - Contact Center Operations to lead the Email, Chat and Digital Team within the Member Service Contact Center. The role reports to the Director of the Member Service Contact Center and oversees policy adherence, coaching, and cross-functional coordination across departments.

You will drive performance, ensure regulatory compliance, and cultivate a high-performance culture focused on delivering exceptional member outcomes and service quality.