Sr. associate -trans processing - insurance

HireVibe Talent · Kochi, India

Job Title: Associate / Sr. Associate -Trans Processing - Insurance

Job Summary

The Benefits Support Specialist - L1 T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement e Aorts, and serves as a resource for less experienced team members.

Key Responsibilities

·      Process complex benefit administration on activities with minimal supervision

·      Review claim documentation and determine appropriate next steps

·      Contact providers and other stakeholders to obtain required information

·      Manage follow-up activities and resolve outstanding requests

·      Ensure compliance with quality, productivity, and service-level standards

·      Identify and resolve processing exceptions

·      Maintain accurate and complete documentation

·      Support multiple product lines and workflows

·      Assist with training, coaching, and knowledge sharing

·      Escalate issues or exception to leadership when needed

·      Recommend process improvements and e Aiciency opportunities.

Qualifications

·      Graduate in any discipline or equivalent work experience

·      Experience in contact center operations within disability, leave administration,

·      insurance, claims processing, healthcare operations domain including voice

·      experience.

·      Experience working with productivity and quality performance metrics

·      Experience handling provider outreach or benefit-related support activities

Note:

·      UG is mandatory

·      Immediate joiner

·      Vacancies: L1(Tenured), L2(Tenured)

·      Process: Voice (US Insurance)

·      Communication: B2 (Excellent Communication)

·      Maximum Salary band for L1: 2.9 LPA - 4 LPA, based on last salary, experience,

·      and submitted proof.

·      Maximum Salary band for L2: 4 LPA - 6 LPA, based on last salary, experience,

·      and submitted proof.

·      Flexible to work under Rotational Shift - US Rotational Night Shifts

·      Work Mode: Work from Office

·      Location: Kochi