Floor Sales Manager - Inside Sales

Radtel India Pvt Ltd. · Bengaluru, India

Role Purpose

The Floor Sales Manager will be responsible for managing the sales floor and supervising the sales team on a day-to-day basis. The role will focus on monitoring team productivity, call activity, lead follow-ups, conversions and overall performance, while providing real-time support to the team wherever required.

Key Responsibilities

- Manage and supervise the day-to-day activities of the sales team.

- Monitor daily call volumes, follow-ups, leads and conversions of each team member.

- Track individual and overall team performance against assigned targets.

- Conduct regular floor huddles and performance reviews.

- Identify gaps in team performance and take corrective action.

- Regularly interact with team members to understand challenges, customer issues and operational difficulties.

- Assist team members with customer objections and difficult conversations.

- Join client/customer calls whenever required to support the team and improve conversion.

- Monitor lead follow-up and ensure leads are being handled within the defined timelines.

- Prepare and share daily/weekly team performance reports with management.

- Motivate the team and maintain discipline and productivity on the sales floor.

• - Handle customer escalations and coordinate with management wherever required.
• - Work closely with the sales/management team to achieve monthly revenue and conversion targets.