Support Consultant
Location: Remote (US- Eastern/Central preferred)
What You'll Do:
* Provide technical support and troubleshooting
for Togetherwork's platform for Microsoft Dynamics 365-based software and
related applications.
- Serve as the primary point of contact for customer support requests.
- Communicate and collaborate effectively with clients and internal teams
to identify, analyze and resolve issues.
* Deliver excellent customer service while documenting issues and
resolutions.
Responsibilities for this role include:
* Troubleshooting customer issues related to Dynamics 365 and integrated
partner applications.
- Responding to support tickets and emails in a timely manner.
- Diagnosing software defects and configuration issues.
- Creating detailed documentation and escalating complex issues when
necessary.
- Collaborate with internal and external
- Assisting customers with system configuration and best practices.
- Lead calls with customers to review and document issues.
What You'll Bring:
* 1+ years of experience supporting SaaS applications, Microsoft
Dynamics 365 or Sales Force experience (preferred).
- 3+ years of experience in a technical support role.
- Experience using AI tools in a service delivery highly preferred.
- Strong problem solving, troubleshooting, and analytical skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple customer issues simultaneously.
- Customer-focused mindset.
- Zendesk preferred
The Company offers a comprehensive employee benefits program, including:
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range
for this position. Actual salaries will vary and may be above or below the range
based on factors including, but not limited to location, experience, and
performance. The range listed is just one component of Togetherwork's total
compensation package for employees. Other rewards may include discretionary
bonuses, long term incentives, a flexible paid vacation/personal time policy, 6
weeks paid parental leave and more.
Salary Range
$55,000- $60,000
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity
Employer. We are a company where diverse backgrounds, experiences and viewpoints
are valued. Togetherwork does not make hiring or employment decisions on the
basis of race, color, religion, gender, gender identity, sex, sexual
orientation, disability, veteran status, age, ethnic or national origin, or any
other basis protected by all local, state or federal laws.
Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are
expected to respond based on their own experience and thinking during live
interviews.
To ensure a fair and consistent interview experience, the use of real-time AI
tools or other external assistance to generate or guide interview responses is
not permitted. Interviews are intended to reflect an individual’s judgment,
problem-solving approach, and communication.
CCPA Disclosure Notice: Click Here
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