Senior Functional Consultant

Role: Team Lead (D365 CRM Functional) Location: India/USA/UK Role Summary The Functional Lead will be responsible for managing end-to-end delivery across multiple projects and clients, ensuring timely execution, quality delivery & resource optimization. The role involves leading delivery teams, managing stakeholder communication, and driving operational excellence. Roles & Responsibilities • Manage end-to-end delivery of multiple Microsoft Dynamics 365 CE projects across clients and business units. • Serve as the primary point of contact for delivery-related discussions with clients and stakeholders. • Lead project planning, resource allocation, task assignments, and ensure timely execution of deliverables. • Participate in requirement gathering, solution discussions, and design workshops with business users. • Provide guidance on Dynamics 365 CE best practices, implementation approaches, and integration considerations. • Work closely with functional and technical teams to ensure solutions align with business requirements. • Monitor project progress, delivery metrics, risks, issues, and escalations; Conduct regular project reviews and client status meetings. • Support effort estimation, resource planning, and project governance activities. • Oversee release management, change management, and deployment processes. • Ensure effective coordination among cross-functional teams including development, BI, and support teams. • Review and support solution architecture, integrations, and overall CRM implementation lifecycle. • Possess working knowledge of Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service. • Maintain awareness of Power Platform capabilities including Power Apps, Power Automate, and Dataverse. Skills & Qualifications • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. • Proven experience in managing multiple projects and teams. • Strong leadership, stakeholder management, and client-facing skills. • Good understanding of project delivery methodologies and resource planning. • Working knowledge of Microsoft Dynamics 365 CE modules and CRM implementation lifecycles. • Basic understanding of solution architecture, integrations, Dataverse, and Power Platform components. • Ability to manage priorities, risks, and deadlines effectively. • Excellent communication, reporting, and problem-solving skills.