Education Support Specialist
Optimal Care Services · New York, New York, United States
FULL TIMEpermanent
Job Description
About Optimal Care ServicesAt Optimal Care Services, our mission is to provide high-quality special education and early intervention services while educating, supporting, and empowering families and early childhood centers. We believe every child has the ability to learn, achieve, and make meaningful progress.We proudly serve children of all backgrounds and abilities, embracing economic, linguistic, and cultural diversity as well as physical, learning, and emotional differences. Through expert guidance, innovative resources, and compassionate support, we help children build a strong foundation for lifelong success while partnering closely with their families and educational communities.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Position SummaryOptimal Care Services is seeking a highly organized, proactive, and detail-oriented Education Support Specialist to join our growing team. This role is essential to supporting the daily operations of our educational programs by coordinating services, maintaining accurate records, facilitating communication with families and providers, and assisting with administrative functions.
The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys working collaboratively, and is passionate about supporting children and families within the special education community.
Key ResponsibilitiesCoordinate educational and related services for students, collaborating with special education providers and families.Serve as a primary point of contact for phone inquiries, scheduling, and general communication.Provide exceptional customer service to families, educators, service providers, and community partners.Maintain accurate student records and data entry with confidentiality.Communicate regularly with caregivers and families to ensure timely follow-up and service coordination.Ensure all records and documentation are complete, organized, and compliant with applicable regulations and internal standards.Assist with scheduling, administrative projects, and operational support for the Education Department.Monitor deadlines and support the preparation of reports, forms, and other educational documentation.Collaborate with internal teams to ensure efficient service delivery and positive outcomes for students.
QualificationsRequiredBachelor's degree in Education, Psychology, Human Services, Social Services, or a related field.At least 3-5 years of administrative/operations support, education support, sales and/or customer service experience preferred.Strong organizational, administrative, and time-management skills.Excellent written, verbal, and interpersonal communication abilities.Exceptional attention to detail and accuracy.Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.Ability to manage multiple priorities and deadlines in a fast-paced environment.Strong problem-solving skills and a proactive approach to follow-up and task completion.Ability to maintain confidentiality and handle sensitive student and family information with professionalism.PreferredExperience in education, special education, early intervention, staffing, placement, or a related field.Prior administrative, coordinator, or data management experience.Familiarity with special education processes, documentation, and service coordination.Bilingual language skills.
Work ScheduleIn-Person: Monday through Friday, 8:00 AM – 4:00 PMEmployees become eligible for one remote workday per week after successfully completing their first month of employment.
BenefitsCompetitive compensation packageTwice-monthly direct depositMedical, dental, and vision insurance for eligible full-time employeesProfessional development and growth opportunitiesSupportive and collaborative team cultureMeaningful work that directly impacts children and familiesOpportunity to help ensure students receive consistent, high-quality services
Optimal Care Services is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. xzbcwsv We welcome applicants regardless of economic, linguistic, and cultural differences or physical, learning, and emotional challenges.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Position SummaryOptimal Care Services is seeking a highly organized, proactive, and detail-oriented Education Support Specialist to join our growing team. This role is essential to supporting the daily operations of our educational programs by coordinating services, maintaining accurate records, facilitating communication with families and providers, and assisting with administrative functions.
The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys working collaboratively, and is passionate about supporting children and families within the special education community.
Key ResponsibilitiesCoordinate educational and related services for students, collaborating with special education providers and families.Serve as a primary point of contact for phone inquiries, scheduling, and general communication.Provide exceptional customer service to families, educators, service providers, and community partners.Maintain accurate student records and data entry with confidentiality.Communicate regularly with caregivers and families to ensure timely follow-up and service coordination.Ensure all records and documentation are complete, organized, and compliant with applicable regulations and internal standards.Assist with scheduling, administrative projects, and operational support for the Education Department.Monitor deadlines and support the preparation of reports, forms, and other educational documentation.Collaborate with internal teams to ensure efficient service delivery and positive outcomes for students.
QualificationsRequiredBachelor's degree in Education, Psychology, Human Services, Social Services, or a related field.At least 3-5 years of administrative/operations support, education support, sales and/or customer service experience preferred.Strong organizational, administrative, and time-management skills.Excellent written, verbal, and interpersonal communication abilities.Exceptional attention to detail and accuracy.Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.Ability to manage multiple priorities and deadlines in a fast-paced environment.Strong problem-solving skills and a proactive approach to follow-up and task completion.Ability to maintain confidentiality and handle sensitive student and family information with professionalism.PreferredExperience in education, special education, early intervention, staffing, placement, or a related field.Prior administrative, coordinator, or data management experience.Familiarity with special education processes, documentation, and service coordination.Bilingual language skills.
Work ScheduleIn-Person: Monday through Friday, 8:00 AM – 4:00 PMEmployees become eligible for one remote workday per week after successfully completing their first month of employment.
BenefitsCompetitive compensation packageTwice-monthly direct depositMedical, dental, and vision insurance for eligible full-time employeesProfessional development and growth opportunitiesSupportive and collaborative team cultureMeaningful work that directly impacts children and familiesOpportunity to help ensure students receive consistent, high-quality services
Optimal Care Services is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. xzbcwsv We welcome applicants regardless of economic, linguistic, and cultural differences or physical, learning, and emotional challenges.
Details
| Company | Optimal Care Services |
| Location | New York, New York, United States |
| Type | FULL TIME |
| Niche | education |
| Experience | permanent |