Operations Team Lead

Nexo · Pune city, India

On behalf of a Client, we are hiring an experienced Operations Delivery Lead for a Global Capability Centre (GCC) based in Pune.

About the Client: A leading Media Analytics organization serving Fortune 500 companies, trade associations, and government agencies, combining technology + human analysis to deliver high-quality data, analytics, and actionable communication insights.

Role & Requirement Details overview

Experience: 12+ years overall

Leadership Experience: 5+ years in Team Management & People Leadership

Location: Pune

Global Exposure: US & Europe

Domain: Investment Banking – MANDATORY

Team Size: 10–15 Media Analysts

Key Skills

✅ Operations & Process Management

✅ Team Leadership & People Management

✅ Client & Stakeholder Management

✅ Process Excellence & Continuous Improvement

✅ Performance Management & Governance

✅ Quality & Process Audits

✅ Root Cause Analysis (RCA) & Remediation

✅ Client Escalation Management

✅ Workload Planning & Performance Tracking

✅ Account Transition & Service Delivery

✅ Global Stakeholder Management

✅ Analytical & Problem-Solving Skills

✅ Excellent Written & Verbal English Communication

Mandatory: Candidates must have relevant Investment Banking domain experience along with strong operations delivery and team management experience.

We thank all candidates for their interest. Please read role and candidate requirements carefully, before applying. Shortlisted candidates will hear from us within a week.