Bilingual FNOL Claims Representative

Ensure you read the information regarding this opportunity thoroughly before making an application.
About the Company
Superior Underwriters is a respected leader in the insurance industry, dedicated to providing exceptional claims handling and customer service.
About the Role
Superior Underwriters is seeking a Bilingual detail-oriented, and customer-focused professional to join our team as a First Notice of Loss Specialist. We offer Competitive salary and benefits package, opportunities for career growth and development. We reward hard work, promote from within and offer excellent training and career development for our employees.
Responsibilities
Respond to client inquiries via phone, email, or fax in a timely, courteous, and professional manner.Provide accurate and clear information regarding insurance policies, claims processes, and services.Accurately input and maintain customer and claims data in the CRM system.Handle customer complaints and concerns with a focus on positive resolution.Assist with claims processing, claims update inquiries, coverage verification, and account updates.Collaborate with internal departments (underwriting, claims, customer service) to resolve complex client issues.Support claim intake processes, including FNOL (First Notice of Loss) entry and settlement processing.Conduct follow-ups to ensure customer satisfaction and ongoing support.Recommend appropriate services or products based on customer needs.Meet or exceed service performance goals, including response time and customer satisfaction.
Qualifications
Strong verbal and written communication skills.Exceptional attention to detail and accuracy.Ability to manage multiple tasks and prioritize in a fast-paced setting.Critical thinking and problem-solving skills.Proficiency in Microsoft Office; CRM system experience preferred.Professional, empathetic, and calm demeanor under pressure.

Education/Experience/Licenses/Certificates
Bilingual in Spanish and English (required).Background in Property & Casualty Insurance (preferred).Previous experience in customer service, underwriting, or call center environments is a plus.
Physical Demands
Sit for long periods of timeRepeat the same movementsUse of hands to handle, control, or feel objects, tools or controlsSee details of objects that are less than a few feet awayUnderstand the speech of another personSpeak clearly so listeners can understand
Equal Opportunity Statement
Superior Underwriters is an equal opportunity employer. xzbcwsv We value integrity, accuracy, and professionalism in everything we do. If you're ready to bring your skills into a role where every inspection contributes to protecting people and property, we encourage you to apply.