Major Incident Manager

Zensar Technologies · India

Work location : Pune

Rotational Shift 24/7

Notice -Immediate -20 days

Hybrid

Hands on Skill on Infrastructure Management, Major Incident Management, problem management, change management, release management, stakeholder management.

12 years relevant in MIM.

Understanding of Patching Activities

Service Request Management

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Exceptionally strong analytical and problem-solving skills

2. A technical background or the capacity to understand complex technical issues is required

3. Strong written and verbal communication skills

4. Ability to understand the work environment and completing priorities in conjunction with developing/meeting goals

5. Advanced analytical and problem solving skills to evaluate business problems and apply technical system application knowledge to identify appropriate solutions

6. Excellent interpersonal skills, effective team player

7. Ability to write non-technical and technical Root Cause Analysis documents

8. Excellent customer service skills

9. Excellent decision making skills

10. Excellent ability to communicate effectively both orally and in writing

11. Excellent ability to prioritize work load, consistently meet deadlines, Service Level Agreements and Operational Level Agreements

12. Strong organizational, with attention to detail skills

13. Knowledge of ITIL Foundation

14. Working knowledge of Microsoft Operating Systems (Windows, XP)

15. Working knowledge of Software Development Life Cycle

16. Ability to work independently and as part of a team

17. Ability to work in fast-paced environment