Customer Relations Specialist

About the Company - Established in 1996, HiLITE Group is diversified conglomerate headquartered in Kozhikode Kerala. The group has significantly influenced Kerala's modern landscape through its presence in Various sectors including Real estate(residential , commercial and retail),Interior design, business paths, education ,health care ,entertainment and F&B. Responsibilities: Act as a primary point of contact for customers throughout the property buying journey. Handle customer queries, request and complaints promptly and professionally. Coordinate with sales, projects, legal, finance and hand over teams to ensure timely customer support. Provide regular updates on project progress, documentaion, payment schedules and possession timelines. Manage customer meetings, site visits and hand over processes. Maintain accurate customer records and prepare MIS reports. Ensure high level of customer satisfaction and build long term relationships. Key requirements: Bachelor's degree in any discipline. 3-5 years of customer relation experience preferably in real estate, builder or developer industry. Excellent communication and interpersonal skills. Strong problem solving and coordination abilities. Proficiency in MS office and CRM softwares is an advantage.