Information Technology Service Management Specialist

Key Responsibilities
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Monitor and manage production job schedules using CA Workload Automation DE (dSeries) or equivalent enterprise scheduling tools.Execute, monitor, and troubleshoot batch jobs running on z/OS mainframe, UNIX, and PeopleSoft servers.Identify job failures, perform initial root-cause analysis, and escalate critical incidents to appropriate support teams.Establish and maintain job dependencies, scheduling workflows, and batch processing cycles.Troubleshoot JCL errors and resolve scheduling-related issues.Perform software migrations and deployments to production and testing environments as required.Execute and troubleshoot test job flows to ensure successful processing.Maintain detailed documentation of production incidents, job failures, and corrective actions.Monitor file transfers using FTPS, Connect, and related utilities.Coordinate with technical teams to ensure timely resolution of production issues.Follow established SDLC procedures, change management processes, and production control standards.Provide operational updates and communicate critical issues to the Night Shift Supervisor.Required Skills & Qualifications5+ years of experience in Production Control, batch scheduling, or IT operations.3–5 years of experience with Windows-based enterprise scheduling systems.5 years of experience identifying, escalating, and documenting critical job failures and scheduling issues.5 years of hands-on experience executing and troubleshooting schedulers, batch processes, and cycle flows.Strong knowledge of CA Workload Automation DE (dSeries) or similar enterprise scheduling platforms.Experience working with z/OS mainframe environments, JCL, and TSO/ISPF.Experience troubleshooting JCL errors and working with Generation Data Groups (GDGs).Familiarity with mainframe utilities such as File-AID and IDCAMS.Understanding of job dependencies, batch processing, and production scheduling.Experience supporting UNIX environments.Knowledge of file transfer protocols, including FTPS and Connect.Strong incident management, troubleshooting, documentation, and escalation skills. xzbcwsv Excellent written and verbal communication skills.