Telesales Executive

About the Role We are looking for a Telesales Executive to drive outbound lead conversion for our academy programs and to own the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone who thrives on the phone, is comfortable with high daily call volumes, and can independently run a WhatsApp-first community without hand-holding. You'll be the first voice prospects hear and the steady presence our players message every week. Key Responsibilities 1. Outbound Telecalling & Lead Conversion • Make 150–200 outbound calls per day to prospective academy leads and community prospects. • Clearly communicate academy program details, schedules, and pricing to prospects. • Handle lead follow-ups and basic query handling with a solution-first approach. • Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction. • Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up. • Consistently work toward daily and weekly calling and conversion targets. 2. WhatsApp Sports Community Management • Own and manage player WhatsApp groups — share weekly schedules, slot reminders, and game updates. • Keep the community engaged with new game formats, polls, challenges, and activity updates. • Be the go-to point of contact for player queries, feedback, and requests. • Celebrate community milestones — standout players, regulars, and special game days. 3. New Initiatives & Community Growth • Proactively propose and drive new engagement ideas across WhatsApp and social channels. • Support growth in new sign-ups through creative community-led campaigns. • Bring a self-starter mindset — identify what's not working and fix it without waiting to be asked. 4. Coordination & Reporting • Share weekly reports on call volume, conversions, community engagement, and new sign-ups. • Report to the Operations Head on performance, escalations, and resourcing needs. Key Performance Indicators (KPIs) • Daily/weekly outbound call volume (150–200 calls/day) and connect rate. • Lead conversion rate and quality of qualified leads generated. • Completeness and accuracy of call notes and CRM/tracker updates. • WhatsApp community engagement — response rates, active members, poll/challenge participation. • New sign-ups driven through community initiatives. • Zero missed follow-ups or unresolved escalations. Who We're Looking For • Graduate in any discipline. • 1–3 years of experience in telesales, telecalling, inside sales, or community management. • Proven comfort handling high daily call volumes (150–200 calls/day). • Highly self-motivated and proactive — able to work independently with minimal supervision. • Strong verbal and written communication in English and Hindi. • Genuine interest in sports and community building is a strong plus. • Proficient in WhatsApp, Google Sheets, and basic CRM or calling tools. What We Offer • A vibrant, sports-first work culture with passionate teammates. • Opportunity to grow with a fast-scaling sports community platform. • Hands-on exposure to telesales, community building, and ground-level sports operations. • Performance-based incentives and recognition for top performers.