Senior Manager, Global Technical Support Engineering

ProducePay · Pakistan

Motive is seeking a Senior Manager of Technical Support Engineering to lead a significant portion of our Tier 2/3 organization within Global Support. You will own performance, operating rhythm, and cross-functional partnerships to scale support excellence as the business grows.

You will mentor managers and senior ICs, shape staffing and escalation practices, and partner with Product, Engineering, Sales, Customer Success, and Support Ops to improve CSAT, SLA, and incident readiness.