Service Coordinator

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer. Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Service Coordinator must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations. Responsibilities: Dispatch HVAC/R technicians to service appointments. Engage technicians to ensure performance is optimized. Daily Invoicing Lead and motivate the technicians to achieve goals. Schedule customer appointments and ensure arrival within scheduled windows. Create and forecast a schedule to ensure we meet all customer needs. Cross-train job duties with fellow employees. Provide Administrative Assistance to service team. Qualifications: High School diploma or GED. Excellent written and verbal communication skills. Exceptional organization and leadership skills. Experience in data entry (3-5 years). Proficiency with Microsoft Office Suite (Excel, Word). Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges. Ability to work under pressure and in a high paced work environment. What we offer: At no cost to the employee -ESOP (Employee owned) package -$30K Employer Paid Life insurance -Short term disability -Employee Assistance Program (EAP) -Paid Maternity