Quality Assurance Manager

Designation: - Quality Manager Shift: 5 days rotational shift (Including night shifts) Job Location: Malad Budget - 9lpa to 11 lpa Immediate joiners preferred Experience in BPO Industry ON PAPER AM OR MANAGER Role/ Responsibility: • Develop, control and direct the daily execution of quality processes, monitoring and supporting the campaign, guided by the work methodology established with clients in order to ensure compliance with quality metrics. • Establish feedback sessions and work with teams in order to obtain a high-risk approximation on the analysis provided, ensuring, in turn, that what is related to expectations is granted, and making both the recommendations and the measures tangible. . • Monitor quality control metrics by reviewing the implemented activities and their effectivene