Subscription manager - new delhi

SolidCAM INDIA · New delhi, India

About Solid CAM

Founded by Dr. Emil Somekh in 1984, Solid CAM has been a global leader in CAD/CAM software and advanced manufacturing solutions. Our innovative technology integrates seamlessly with market-leading 3 D CAD systems, enhancing efficiency, productivity, and the quality of machining and industrial manufacturing processes.

Our flagship product is fully solid-based and 100% integrated with leading CAD platforms, including Solid Works, Autodesk Inventor, and Solid Edge. Recognized for over a decade as the fastest-growing CAM software in market share by CIMData, we deliver cutting-edge solutions for CNC machining and 3 D printing.

About the Role

We are looking for a customer-focused Subscription Manager stationed in New Delhi. In this role, you will manage software subscription renewals, build long-term customer relationships, and help grow recurring revenue through renewals, upgrades, and additional license sales.

You will work closely with customers to ensure a smooth renewal experience while identifying opportunities to expand existing accounts.

Key Responsibilities Manage software subscription renewals for assigned customer accounts. Build and maintain strong relationships with existing customers. Contact customers proactively before subscription expiry. Prepare quotations and coordinate the renewal process. Identify opportunities for additional licenses, upgrades, and cross-selling. Work closely with Sales, Finance, Technical Support, and Customer Success teams. Maintain accurate customer and subscription records in the CRM. Track renewal pipeline, customer engagement, and subscription performance. Resolve customer queries related to subscriptions, licensing, and renewals. Generate regular reports and contribute ideas to improve customer retention and subscription growth.

Qualifications Bachelor's degree in Mechanical, Production, Industrial Engineering, Business, or a related field. MBA is an added advantage.

Experience 3–5 years of experience in Subscription Management, Renewals, Customer Success, Account Management, Inside Sales, or B2 B Software Sales. Experience in the CAD/CAM, manufacturing software, engineering software, industrial automation, or CNC industry is required . Candidates with experience in technical software sales, customer success, or account management within the manufacturing or engineering sector are highly preferred.

Skills Excellent communication and relationship management skills. Strong negotiation and customer service abilities. Organized, detail-oriented, and able to manage multiple customer accounts. Commercial mindset with the ability to identify growth opportunities. Comfortable using CRM systems such as Salesforce. Good analytical and reporting skills. Self-motivated with a proactive approach to customer engagement. Willingness to travel occasionally to meet customers and support business requirements.