Customer Success Manager - Formation, stage

Waste Solution Services · Lawrence, United States

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. We are seeking a highly accountable, operationally driven Client Success Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability. The role is onsite Mon through Thurs, remote Fridays. Account Strategy & Growth Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction Act as the primary contact and trusted advisor for all account needs. Monitor account health to identify growth opportunities and retention risks. Analyze trends to implement preventative solutions and service efficiencies. Coordinate with internal teams and vendors to expedite service delivery. Assist in resolving service failures, missed pickups, and operational breakdowns. Maintain accurate and clear documentation of account activity, issues, and resolutions. Provide clear, consistent updates to clients throughout the lifecycle of issues and projects. 1-3+ years of experience in account management, operations, or service delivery roles

Experience in waste management, environmental services, logistics, or a related field is a plus

Proven ability to manage issues end-to-end across multiple teams

Strong organizational and time management skills in a high-volume, fast-paced environment

Excellent communication skills with the ability to manage client expectations effectively