Case Processing Associate

Aptita · India

Position: SPE/SME / TL: Data Analyst- Case Processing Associate

Location: Target Location - Mumbai, Pune, Hyderabad and Bangalore.

All are work from OFFICE positions.

PE:Book-in, full data entry, narrative writing/I-Narrative, medical coding, product coding, self-check of online QC tool, un-blinding (if required), case routing, case lock/closure where applicable, and labeling including USPI labeli

ng.Graduate/Postgraduate/Doctorate degree in Life sciences/Pharmacy/Medical sciences or equivalent deg

ree1-2 years of safety case processing experience in Pharmacovigilance Safety databases like Veeva Safety Database, Arg

us.Fluency in Engl

is

ocia

expectedGraduate/Postgraduate/Doctorate degree in Life sciences/Pharmacy/Medical sciences or equivale

nt deg2+ years of safety case processing/quality review experience in Pharmacovigilance safety databases like Veeva Safety

and Argus.Fluency in E

nglish
Team Leader – Case Processing/Quality

ReviewSupervise day-to-day operations of a team of Case Processing Associates/QR Associates; allocate case inventory and manage workflow distri

bution.Monitor individual and team productivity, quality, and TAT/SLA metrics; conduct periodic case audits and provide coaching/fe

edback.Handle escalations for complex or ambiguous cases; support un-blinding and case lock/closure decisions where re

quired.Support onboarding and training of new associates; conduct calibration sessions to align on coding/narrative sta

ndards.Report team performance metrics to Team Manager; identify and drive process improvement opportu

nities.Graduate/Postgraduate/Doctorate degree in Life sciences/Pharmacy/Medical sciences or equivalent

degree3-5 years of safety case processing/quality review experience in Pharmacovigilance safety databases like Veeva Safety Database, Argus, with prior experience mentoring or leading a smal

l team.Fluency in