Senior AGM - Asset Management

Embassy REIT · India

Job Purpose: The Senior AGM – Asset Management will be responsible for the overall management, operations, maintenance and commercial performance of the Noida Parks portfolio, including Embassy Oxygen and Embassy Galaxy .

The role will have end-to-end responsibility across client and tenant management, leasing support, handover, technical operations, park maintenance, budgeting, project execution, statutory and regulatory compliance, risk management and business continuity .

The position requires strong commercial and technical acumen, sound understanding of commercial real estate and asset operations, and the ability to effectively manage clients, tenants, service partners and cross-functional stakeholders.

Key Responsibilities:

Asset & Operations Management

• Take overall responsibility for the day-to-day operations and effective management of the assigned commercial assets .
• Ensure smooth, safe and efficient functioning of the parks through effective coordination of facility management, engineering, security, housekeeping and other operational teams.
• Drive operational excellence, service quality, cost optimisation and continuous improvement across the assets.
• Establish and monitor operational standards, SOPs, KPIs and service-level requirements.
• Ensure business continuity and uninterrupted operations across the parks.

2. Client & Tenant Management

• Act as the senior interface between the Company and key clients/tenants, ensuring a high level of engagement, service delivery and satisfaction.
• Build and maintain strong relationships with clients, tenants, occupiers, service partners and other stakeholders .
• Proactively address tenant concerns, escalations and operational issues and ensure timely closure.
• Analyse client and tenant feedback and drive initiatives to continuously improve service levels and customer experience.
• Drive a strong customer-centric culture across the park

3. Leasing & Occupancy Management

• Work closely with leasing and commercial teams to optimise occupancy and minimise vacancy and revenue leakage.
• Coordinate lease documentation, registration and related processes with the Manager – SEZ and relevant stakeholders.
• Ensure seamless coordination of tenant move-in, move-out and occupancy processes .

4. Handover & Transition Management

• Lead and coordinate handover of buildings, floors, common areas and facilities from project/development teams to operations.
• Ensure that handover is completed with appropriate documentation, drawings, asset registers, warranties, AMC details, O&M manuals and statutory approvals.
• Identify and drive closure of technical and operational snags prior to handover.
• Ensure smooth transition from project execution to steady-state operations with minimal disruption to clients and tenants.
• Coordinate with Projects, Engineering, Facility Management, Leasing and other stakeholders during handover and transition.

5. Technical & Engineering Management

• Oversee technical operations and maintenance of MEP, HVAC, electrical, DG, fire & life safety, BMS, lifts, plumbing and other building systems .
• Ensure preventive and corrective maintenance programs are implemented effectively.
• Monitor equipment reliability, energy efficiency, asset performance and lifecycle requirements.
• Ensure compliance with applicable technical standards, statutory requirements and safety norms.
• Review technical issues and drive timely resolution of critical breakdowns and operational risks.
• Work closely with engineering and technical teams to improve reliability, efficiency and lifecycle performance of assets.

6. Park Maintenance & Infrastructure

• Oversee maintenance and upkeep of parks, landscaping, roads, external infrastructure, common areas and other site facilities .
• Ensure high standards of cleanliness, aesthetics, landscaping, hygiene, safety and overall asset presentation.
• Monitor service partner performance and ensure adherence to defined SLAs and quality standards.
• Drive preventive maintenance and asset preservation initiatives to protect long-term asset value.
• Identify opportunities for improvement in infrastructure, amenities and common areas to enhance client and tenant experience.

7. Budgeting & Financial Management

• Prepare and manage annual budgets for the Noida Parks, including Opex, maintenance and project expenditure .
• Drive cost optimisation while maintaining required service, quality and safety standards.
• Coordinate vendor payments, accruals and financial requirements with Finance and Accounts.

8. Projects & Opex Works

• Oversee Opex projects and improvement works, ensuring delivery within approved cost, timelines, quality and safety parameters .
• Monitor project progress, contractor performance and quality of execution.
• Ensure appropriate project documentation, approvals, compliance and closure.
• Lead special projects and strategic initiatives assigned by management.

9. Statutory, Legal & Regulatory Compliance

• Ensure compliance with applicable statutory, legal, environmental, safety and regulatory requirements .
• Coordinate with statutory authorities and external agencies as required.
• Ensure effective monitoring and closure of SEZ and other regulatory compliances .
• Maintain appropriate records, documentation, approvals and statutory certifications.

10. Procurement & Vendor Management

• Coordinate with Procurement, Finance and Accounts for procurement of goods and services.
• Evaluate and monitor service partner performance against contractual and SLA requirements.
• Ensure effective vendor governance, cost control and timely resolution of performance issues.
• Support commercial negotiations and contract management with key service providers.

11. Risk, Safety & Business Continuity

• Proactively identify technical, operational, commercial, statutory and reputational risks across the assets.
• Develop and implement appropriate mitigation and contingency plans.
• Ensure adherence to health, safety, fire and emergency response requirements.
• Drive business continuity and emergency preparedness across the parks.
• Ensure timely escalation and resolution of critical operational issues.

12. Cross-Functional & Stakeholder Management

• Serve as a key point of contact for internal and external stakeholders on asset-related matters.
• Drive effective coordination with Leasing, Projects, Engineering, Facility Management, Finance, Accounts, Procurement, Legal, HR, Security and other functions .
• Build strong relationships with clients, tenants, consultants, vendors, statutory authorities and business partners.
• Demonstrate strong ownership, accountability and decision-making in managing complex and time-sensitive issues.

Key Deliverables

• High levels of client and tenant satisfaction and retention .
• Effective management and maintenance of Embassy Oxygen and Embassy Galaxy.
• High standards of technical, engineering and operational performance .
• Seamless building/facility handover and transition to operations .
• Optimised occupancy and effective leasing support.
• Effective budgeting, cost control and Opex management.
• Timely delivery of projects and improvement works.
• Strong statutory, SEZ, safety and regulatory compliance.
• Improved asset reliability, efficiency and long-term asset value.
• Effective vendor and stakeholder management.
• Proactive risk management and uninterrupted business operations.

Qualifications and Work Experience:

• BE/B.Tech in Civil Engineering, Mechanical/Electrical Engineering, Architecture or equivalent qualification.
• 12–15 years of relevant experience in Asset Management, Property Management, Commercial Real Estate, Facility Management or Operations.
• Experience with a real estate developer, commercial/retail asset owner, IPC or international project/property management organisation is preferred.
• Strong experience in managing large commercial assets, client/tenant relationships, technical operations, maintenance and handover .
• Experience in managing multiple stakeholders and cross-functional teams.
• Armed Forces background is preferred.

Knowledge, Skills and Competencies:

• Strong understanding of commercial real estate, asset management, property operations and technical services .
• Strong knowledge of building systems, MEP, facility operations, maintenance and infrastructure management .
• Sound understanding of leasing, commercial, legal, statutory and regulatory aspects of real estate.
• Strong financial and commercial acumen, including budgeting, cost control and cash-flow management.
• Excellent client, tenant and stakeholder management capabilities.
• Ability to build and strengthen partnerships with clients, tenants, service partners and internal teams.
• Strong problem-solving and decision-making ability, particularly in high-pressure and time-sensitive situations.
• High degree of ownership, accountability and execution orientation .
• Proactive approach to risk identification, mitigation and business continuity.
• Ability to balance customer experience, operational excellence, commercial objectives and asset value creation .